IT Manager

Position Overview: We are seeking a highly skilled and experienced IT Administrator (Manager or Assistant Manager) with a strong background in Linux and Windows server administration , specifically within a BPO or Contact Center environment . The ideal candidate will have hands-on experience with dialers like Exotel (Drishti), C-Zentrix , or similar systems, and must be capable of troubleshooting complex IT issues, handling high-pressure situations, and managing transition projects such as cloud migration and multi-location IT infrastructure setup . Key Responsibilities: Infrastructure & Systems: Administer, manage, and monitor Linux (Ubuntu/CentOS/RHEL) and Windows Servers (2012/2016/2019) . Set up and manage multi-location server networks, VPNs, and data synchronization across branches. Plan and lead cloud transition (AWS, Azure, or equivalent), including hybrid environments if needed. Dialer & Voice Infrastructure: Install, configure, and support dialer systems like Exotel (Drishti), C-Zentrix, Ameyo , etc. Troubleshoot dialer issues, call drops, SIP trunking, and agent login problems in real time. Ensure high uptime and QoS for voice systems. IT Strategy & Transition: Lead IT transition strategy including cloud migration, centralized monitoring, disaster recovery, and scalability for future growth. Evaluate and implement technologies for remote work, call routing, virtual desktops , etc. Support & Maintenance: Manage incident response, root cause analysis, and preventive maintenance for hardware and software. Ensure data backups, DR plans, patch management, and security audits are implemented. Team & Vendor Management: Guide and mentor IT support staff or junior admins. Liaise with vendors for AMC, software licenses, dialer issues, internet failovers, etc. Required Skills & Experience: 5+ years of experience in IT Admin/Manager roles, with at least 2–3 years in BPO/Contact Center setups . Strong working knowledge of Linux and Windows OS , Active Directory, DNS, DHCP, File Servers. Proven experience with dialers like Exotel, Drishti, Ameyo, or C-Zentrix is mandatory . Hands-on experience with cloud platforms (AWS/Azure/GCP) and hybrid setups is highly preferred . Experience setting up and supporting multi-location or branch-level IT infrastructure . Strong troubleshooting abilities, especially in stressful or critical downtime situations . Understanding of network security, firewalls (e.g., Fortinet, SonicWall), switches, and routers . Basic scripting or automation knowledge (PowerShell, Bash) is a plus. Soft Skills: Strong communication skills to coordinate with operations and cross-functional teams. Excellent problem-solving mindset with an ability to thrive under pressure . Ability to manage multiple tasks and priorities simultaneously. Qualifications: Bachelor’s degree in Computer Science, IT, or related field. Certifications like RHCE, MCSE, CCNA, AWS/Azure Solutions Architect are a strong advantage. Interested Candidate can apply on nancy@atiyahealthcare.com OR Send message on 9773743345 Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹90,000.00 per month Schedule: Day shift Work Location: In person