Job Title: Quality Control Executive – Ayurveda Products Department: Quality Control (QC) Location: Kundli Job Summary: We are seeking a detail-oriented and experienced Quality Control Executive to ensure the quality, safety, and compliance of Ayurvedic products. The QC Officer will be responsible for implementing and maintaining testing protocols for raw materials, in-process samples, and finished products according to GMP and regulatory standards applicable to Ayurveda and herbal formulations. Key Responsibilities: Conduct routine quality checks and testing of raw materials, packaging materials, in-process samples , and finished Ayurvedic products . Ensure compliance with AYUSH regulations , GMP , and ISO standards where applicable. Maintain and calibrate lab instruments such as HPTLC, UV-Vis Spectrophotometer, pH meters, etc. Prepare and maintain Standard Operating Procedures (SOPs) , test reports , COAs , and specifications for materials and products. Conduct microbiological testing and stability studies as required. Collaborate with the R&D, production , and QA departments for troubleshooting and quality-related investigations. Handle non-conformance reports (NCRs) and support in CAPA implementation . Review batch manufacturing records (BMRs) and ensure quality documentation is in place. Support in regulatory audits (AYUSH, FSSAI, WHO-GMP, etc.) and third-party inspections. Requirements: Education: B.Sc. / M.Sc. in Chemistry, Microbiology, Biotechnology, or B.Pharm / M.Pharm (Ayurveda or Pharmaceutics preferred). Experience: 2–5 years of experience in Quality Control in an Ayurvedic / herbal / pharmaceutical company . Skills: Knowledge of Herbal Pharmacopoeia , Ayurvedic raw materials, and formulations. Familiarity with regulatory frameworks like AYUSH , WHO-GMP , and FSSAI . Good analytical, problem-solving, and documentation skills. Proficiency in laboratory practices and equipment handling. Preferred Qualifications: Experience with HPTLC , TLC , moisture analysis , ash value , and extractive value testing. Knowledge of modern analytical techniques used in herbal product testing. Basic understanding of Ayurveda / Unani / herbal systems . Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
Job Title: Quality Control Executive – Ayurveda Products Department: Quality Control (QC) Location: Kundli Job Summary: We are seeking a detail-oriented and experienced Quality Control Executive to ensure the quality, safety, and compliance of Ayurvedic products. The QC Officer will be responsible for implementing and maintaining testing protocols for raw materials, in-process samples, and finished products according to GMP and regulatory standards applicable to Ayurveda and herbal formulations. Key Responsibilities: Conduct routine quality checks and testing of raw materials, packaging materials, in-process samples , and finished Ayurvedic products . Ensure compliance with AYUSH regulations , GMP , and ISO standards where applicable. Maintain and calibrate lab instruments such as HPTLC, UV-Vis Spectrophotometer, pH meters, etc. Prepare and maintain Standard Operating Procedures (SOPs) , test reports , COAs , and specifications for materials and products. Conduct microbiological testing and stability studies as required. Collaborate with the R&D, production , and QA departments for troubleshooting and quality-related investigations. Handle non-conformance reports (NCRs) and support in CAPA implementation . Review batch manufacturing records (BMRs) and ensure quality documentation is in place. Support in regulatory audits (AYUSH, FSSAI, WHO-GMP, etc.) and third-party inspections. Requirements: Education: B.Sc. / M.Sc. in Chemistry, Microbiology, Biotechnology, or B.Pharm / M.Pharm (Ayurveda or Pharmaceutics preferred). Experience: 2–5 years of experience in Quality Control in an Ayurvedic / herbal / pharmaceutical company . Skills: Knowledge of Herbal Pharmacopoeia , Ayurvedic raw materials, and formulations. Familiarity with regulatory frameworks like AYUSH , WHO-GMP , and FSSAI . Good analytical, problem-solving, and documentation skills. Proficiency in laboratory practices and equipment handling. Preferred Qualifications: Experience with HPTLC , TLC , moisture analysis , ash value , and extractive value testing. Knowledge of modern analytical techniques used in herbal product testing. Basic understanding of Ayurveda / Unani / herbal systems . Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
Position Overview: We are seeking a highly skilled and experienced IT Administrator (Manager or Assistant Manager) with a strong background in Linux and Windows server administration , specifically within a BPO or Contact Center environment . The ideal candidate will have hands-on experience with dialers like Exotel (Drishti), C-Zentrix , or similar systems, and must be capable of troubleshooting complex IT issues, handling high-pressure situations, and managing transition projects such as cloud migration and multi-location IT infrastructure setup . Key Responsibilities: Infrastructure & Systems: Administer, manage, and monitor Linux (Ubuntu/CentOS/RHEL) and Windows Servers (2012/2016/2019) . Set up and manage multi-location server networks, VPNs, and data synchronization across branches. Plan and lead cloud transition (AWS, Azure, or equivalent), including hybrid environments if needed. Dialer & Voice Infrastructure: Install, configure, and support dialer systems like Exotel (Drishti), C-Zentrix, Ameyo , etc. Troubleshoot dialer issues, call drops, SIP trunking, and agent login problems in real time. Ensure high uptime and QoS for voice systems. IT Strategy & Transition: Lead IT transition strategy including cloud migration, centralized monitoring, disaster recovery, and scalability for future growth. Evaluate and implement technologies for remote work, call routing, virtual desktops , etc. Support & Maintenance: Manage incident response, root cause analysis, and preventive maintenance for hardware and software. Ensure data backups, DR plans, patch management, and security audits are implemented. Team & Vendor Management: Guide and mentor IT support staff or junior admins. Liaise with vendors for AMC, software licenses, dialer issues, internet failovers, etc. Required Skills & Experience: 5+ years of experience in IT Admin/Manager roles, with at least 2–3 years in BPO/Contact Center setups . Strong working knowledge of Linux and Windows OS , Active Directory, DNS, DHCP, File Servers. Proven experience with dialers like Exotel, Drishti, Ameyo, or C-Zentrix is mandatory . Hands-on experience with cloud platforms (AWS/Azure/GCP) and hybrid setups is highly preferred . Experience setting up and supporting multi-location or branch-level IT infrastructure . Strong troubleshooting abilities, especially in stressful or critical downtime situations . Understanding of network security, firewalls (e.g., Fortinet, SonicWall), switches, and routers . Basic scripting or automation knowledge (PowerShell, Bash) is a plus. Soft Skills: Strong communication skills to coordinate with operations and cross-functional teams. Excellent problem-solving mindset with an ability to thrive under pressure . Ability to manage multiple tasks and priorities simultaneously. Qualifications: Bachelor’s degree in Computer Science, IT, or related field. Certifications like RHCE, MCSE, CCNA, AWS/Azure Solutions Architect are a strong advantage. Interested Candidate can apply on nancy@atiyahealthcare.com OR Send message on 9773743345 Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹90,000.00 per month Schedule: Day shift Work Location: In person
Job Summary : We are seeking qualified BUMS, BAMS, or BHMS doctors to join our telehealth and medicine advisory team. The role involves speaking with patients on-call, understanding their health concerns, offering basic consultation, and recommending appropriate medicines from our product catalog. You will help patients make informed decisions while driving sales ethically and responsibly. Key Responsibilities: Handle incoming calls or follow up with patients for health consultations. Understand the patient’s symptoms or health needs and provide preliminary advice. Recommend suitable over-the-counter or prescribed medicines from the company’s product list. Explain product benefits, usage, dosage, and side effects clearly. Upsell or cross-sell relevant health supplements or products, if appropriate. Ensure compliance with ethical sales practices and relevant medical guidelines. Maintain accurate records of calls, consultations, and sales. Build long-term trust and relationships with repeat patients/customers. Qualification: Bachelor’s degree in BUMS, BAMS, or BHMS from a recognized institute. Valid registration with the respective medical council. Minimum 1 year of experience in teleconsultation (preferred). Strong understanding of Ayurvedic, Homeopathic, or Unani medicines (depending on background). Interested candidates can call or WhatsApp on 9289809622 HR Prachi Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person
Job Summary : We are seeking qualified BUMS, BAMS, or BHMS doctors to join our telehealth and medicine advisory team. The role involves speaking with patients on-call, understanding their health concerns, offering basic consultation, and recommending appropriate medicines from our product catalog. You will help patients make informed decisions while driving sales ethically and responsibly. Key Responsibilities: Handle incoming calls or follow up with patients for health consultations. Understand the patient’s symptoms or health needs and provide preliminary advice. Recommend suitable over-the-counter or prescribed medicines from the company’s product list. Explain product benefits, usage, dosage, and side effects clearly. Upsell or cross-sell relevant health supplements or products, if appropriate. Ensure compliance with ethical sales practices and relevant medical guidelines. Maintain accurate records of calls, consultations, and sales. Build long-term trust and relationships with repeat patients/customers. Qualification: Bachelor’s degree in BUMS, BAMS, or BHMS from a recognized institute. Valid registration with the respective medical council. Minimum 1 year of experience in teleconsultation (preferred). Strong understanding of Ayurvedic, Homeopathic, or Unani medicines (depending on background). Interested candidates can call or WhatsApp on 9289809622 HR Prachi Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person
Job Summary: We are looking for a highly motivated and results-driven Headhunter to join our recruitment team. The ideal candidate will be responsible for identifying, sourcing, and attracting top talent for mid to senior-level positions across various industries. You will use innovative sourcing strategies, strong networking, and deep industry insight to identify exceptional candidates for our clients or internal teams. Key Responsibilities: Understand client requirements and job specifications for critical roles. Use various channels (LinkedIn, job portals, referrals, social media, cold calls, etc.) to identify and approach passive and active candidates. Build and maintain a strong candidate pipeline for key roles and skill sets. Screen resumes, interview candidates, and assess their qualifications and fit. Manage the full recruitment lifecycle from sourcing to placement. Develop and maintain strong relationships with clients/hiring managers to understand hiring needs. Conduct market research and talent mapping for specialized or niche roles. Ensure timely communication and updates to all stakeholders. Maintain accurate records of candidate interactions and recruitment activities. Negotiate offers and guide candidates through the hiring and onboarding process. Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field. Proven experience (3–5+ years) as a headhunter, recruiter, or talent acquisition specialist. Strong knowledge of sourcing techniques and tools (LinkedIn Recruiter, Boolean search, ATS, etc.). Excellent communication, negotiation, and interpersonal skills. Ability to assess candidates' capabilities and align them with business needs. High level of professionalism and confidentiality. Goal-oriented and capable of working under pressure and tight deadlines. Preferred: Experience in executive search or recruitment consultancy. Industry specialization (e.g., IT, Healthcare, Finance, etc.) is a plus Interested Candidates can apply on nancy@atiyahealthcare.com OR whatsapp on 9773743345 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person
Job Summary: We are seeking a proactive and dynamic HR Recruiter to join our team. The ideal candidate will be responsible for managing the full recruitment cycle, from sourcing and screening candidates to coordinating interviews and onboarding. You will play a key role in building a strong talent pipeline and ensuring a seamless candidate experience. Key Responsibilities: Understand job requirements and collaborate with hiring managers to define role needs. Source potential candidates through various channels including job portals, social media, networking, and employee referrals. Screen resumes, assess candidate qualifications, and conduct initial interviews. Coordinate and schedule interviews with department heads and hiring teams. Manage candidate databases and applicant tracking systems (ATS). Conduct reference checks and negotiate offers. Ensure compliance with hiring policies and company standards. Assist in employer branding initiatives and recruitment campaigns. Maintain recruitment metrics such as time-to-hire and source effectiveness. Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field. Proven experience in recruitment or talent acquisition. Strong knowledge of sourcing techniques and tools (e.g., LinkedIn, Naukri, Indeed). Excellent communication, interpersonal, and organizational skills. Ability to manage multiple openings and prioritize tasks effectively. Familiarity with HR software and ATS platforms. Preferred Skills: Experience in recruiting for [industry-specific roles, e.g., IT & Non IT, BPO, Healthcare, etc.]. Understanding of labor laws and hiring regulations. Certification in HR or Talent Acquisition (preferred but not mandatory) Interested Candidates can apply on hr1@atiyahealthcare.com OR whatsapp on 9821112741 Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person
Position: Sr Quality Analyst – BPO Voice Process Job Location: Karol Bagh, New Delhi-110005 Job Type: Full-time Department: Quality Assurance Job Summary: The Quality Analyst (QA) is responsible for ensuring the quality of customer interactions in a BPO voice process. This role focuses on conducting call audits, leveraging key quality control (QC) tools, and ensuring agents meet performance, standards to drive continuous improvement and provides coaching to enhance agent performance and customer satisfaction. Key Responsibilities: Quality Monitoring & Call Audits: Perform detailed call audits to assess customer-agent interactions and ensure compliance with company guidelines. Evaluate calls based on factors such as Sales Call, Compliance Audit, Pre & Post briefing . Provide actionable feedback to agents, helping them improve their skills and meet performance targets. QC Tools & Metrics: Utilize key quality control metrics to track agent performance and measure the effectiveness of customer interactions. Continuously monitor and analyze performance trends to ensure quality standards are consistently met. Coaching & Training: Conduct one-on-one coaching sessions with agents to help them improve their communication skills, problem-solving abilities, and customer interaction techniques. Offer regular feedback and support to agents to help them achieve their performance goals. Reporting & Analysis: Prepare and present detailed reports on agent performance, call quality, and trends. Analyze data to identify performance gaps and propose strategies for improvement, aimed at increasing customer satisfaction and efficiency. Compliance & Adherence: Ensure agents comply with company policies, industry regulations, and customer service standards. Conduct regular audits to identify and address compliance gaps and performance issues. Qualifications: Education: Bachelor’s degree or equivalent. Experience: Minimum of 3 years of experience in BPO quality analysis, with at least 3 years in a voice process environment Skills: Expertise in quality monitoring, strong analytical abilities, excellent communication skills, and proficiency in performance management. Interested Candidate can apply at nancy@atiyahealthcare.com Or Whatsapp at 9773743345 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person
Job Title: Talent Acquisition Executive Location: Karol Bagh Company: Atiya healthcare Pvt Ltd Experience Required: 2–5 Years Department: Human Resources / Recruitment Job Summary: We are seeking a proactive and strategic Talent Acquisition Executive who excels in head hunting, company mapping, and niche talent sourcing . The ideal candidate will be responsible for identifying, engaging, and acquiring top talent across multiple functions through innovative sourcing techniques and market research. Key Responsibilities: Conduct end-to-end recruitment for various positions across departments. Utilize head hunting, company mapping, and networking to identify passive candidates from target organizations. Perform detailed market intelligence and competitor mapping to identify potential talent pools. Develop and maintain a database of industry professionals for current and future hiring needs. Partner with hiring managers to understand role requirements and develop suitable sourcing strategies. Screen, evaluate, and shortlist candidates based on job fit and organizational culture. Manage candidate engagement and ensure a smooth recruitment lifecycle experience. Maintain accurate recruitment reports, dashboards, and metrics for management review. Stay updated with industry trends, compensation benchmarks, and hiring practices . Key Competencies: Strong expertise in head hunting and company mapping . Excellent understanding of talent market dynamics and competitor insights. Proficient in Boolean search, LinkedIn Recruiter, job portals, and networking platforms . Exceptional communication and negotiation skills. Analytical mindset with attention to detail. Ability to work independently with a strong sense of ownership and urgency . Strategic thinking and stakeholder management skills. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field. 2–5 years of experience in recruitment, preferably in corporate or consulting environments . Why Join Us: Opportunity to work on strategic and high-impact hiring. Exposure to senior-level talent markets and niche industry roles. Dynamic and growth-oriented work environment. Interested Candidate can apply at nancy@atiyahealthcare.com OR call us on 9773743345 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Work Location: In person
Job Title: Sales Team Leader – BPO Department: Sales / Call Center Operations Location: Karol Bagh Reporting To: Sales Manager / Operations Manager Job Summary: We are seeking a motivated and experienced Sales Team Leader for our BPO sales process. The candidate will be responsible for supervising a team of sales agents, driving performance, ensuring quality standards, and achieving revenue targets. The ideal candidate should have hands-on experience in outbound/inbound sales, strong leadership skills, and the ability to manage team performance in a dynamic environment. Key Responsibilities: Lead and manage a team of tele-sales executives to meet and exceed daily, weekly, and monthly sales targets. Motivate, coach, and support team members to improve sales performance and conversion rates. Monitor call quality, sales pitches, and adherence to scripts and compliance standards. Handle escalations and provide solutions to customer queries effectively. Prepare and analyze daily/weekly performance reports and share insights with management. Conduct regular team meetings and performance reviews to maintain engagement and accountability. Identify training needs and organize sessions to enhance product knowledge and sales techniques. Ensure the team follows process guidelines and maintains customer satisfaction standards. Coordinate with quality, HR, and operations teams for smooth process execution. Requirements: Graduate in any discipline (MBA preferred). Minimum 6-8 years of experience in BPO sales (voice process), with at least 4 year in a team leader or supervisory role. Proven track record in achieving and exceeding sales targets. Excellent communication, leadership, and interpersonal skills. Strong analytical and reporting abilities. Proficiency in MS Excel and CRM tools. Flexible to work in rotational shifts if required. Key Skills: Team Management & Motivation Sales Target Achievement Call Quality Monitoring Coaching & Training Performance Reporting Problem Solving & Escalation Handling Interested Candidate can apply on nancy@atiyahealthcare.com OR whatsapp me 9773743345 Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Work Location: In person
Job Summary: Atiya Healthcare Pvt. Ltd. is seeking a qualified and dedicated BAMS Doctor to manage both OPD and IPD patients at our Ghaziabad clinic. The ideal candidate should have a strong foundation in Ayurvedic medicine, diagnostic skills, and patient management, with the ability to deliver holistic treatment and wellness care. Key Responsibilities: Conduct OPD consultations and diagnose patients using Ayurvedic principles. Plan and implement appropriate Ayurvedic treatments, medicines, and therapies. Oversee and manage OPD patients, including monitoring progress and updating case records. Coordinate with the Panchkarma and therapy team to ensure accurate execution of treatment protocols. Prescribe diet, lifestyle, and preventive care based on individual patient conditions. Maintain patient documentation, prescriptions, and progress reports. Ensure high standards of patient care, hygiene, and safety within the clinic. Participate in internal case discussions, wellness programs, and community health initiatives. Support the management in promoting Ayurvedic healthcare services and patient satisfaction. Qualifications & Requirements: Bachelor of Ayurvedic Medicine and Surgery ( BAMS ) from a recognized university. Valid registration with the State Ayurvedic Board. Minimum 2–4 years of experience in OPD setup preferred (freshers with good clinical knowledge may also apply). Strong understanding of Ayurvedic formulations, therapies, and Panchkarma treatments. Good communication and patient-handling skills. Compassionate and professional attitude towards patients. Working Hours: [Clinic Timings – e.g., 9:00 AM to 6:00 PM, 6 days a week] Benefits: Performance-based incentives Training and growth opportunities Supportive and collaborative work environment Interested Candidates can apply at [email protected] OR whatsapp resumes at 9773743345 Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Work Location: In person
Job Summary: We are looking for a skilled and proactive Desktop Support Engineer to provide technical assistance and IT support to our BPO operations. The ideal candidate will handle system troubleshooting, hardware/software maintenance, and ensure smooth functioning of desktop systems to support round-the-clock business processes. Key Responsibilities: Provide first-level support for desktops, laptops, printers, and other IT equipment. Install, configure, and troubleshoot operating systems (Windows/Linux) and software applications. Manage user accounts, email setups, password resets, and access issues. Ensure smooth functioning of internet connectivity, LAN/WAN, VoIP systems, and call center software. Provide remote support to on-site and off-site employees. Monitor and maintain IT assets and inventory. Log and resolve IT tickets within defined SLAs. Coordinate with vendors for hardware repairs and replacements. Perform regular system updates, patches, maintenance activities, and backups. Support BPO infrastructure such as dialers, CRM tools, and call monitoring systems. Troubleshoot headsets, IP phones, and softphone applications used in voice processes. Maintain documentation for installations, configurations, and troubleshooting steps. Ensure 24/7 availability on rotational shifts. Required Skills & Competencies: Strong understanding of hardware troubleshooting and system diagnostics. Good knowledge of Windows OS, MS Office, and remote assistance tools. Basic understanding of networks (TCP/IP, DNS, DHCP). Familiarity with BPO-specific tools (e.g., dialer systems, call recording tools). Excellent communication and customer service skills. Ability to prioritize, multitask, and work under pressure. Problem-solving attitude with attention to detail. Qualifications & Experience: Diploma/Graduate in Computer Science/IT or related field. Certification like CCNA, MCP, MCSA, or CompTIA A+ (preferred). Minimum 1–3 years of experience in desktop support; experience in BPO environment preferred. Work Environment: Rotational shifts . Fast-paced, high-volume support requirements. On-site presence mandatory. Interested Candidate can apply on nancy@atiyahealthcare.com Or 9773743345 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
37About the Role We are looking for an experienced Customer Support Team Lead to manage, guide, and motivate a team of customer support executives in a fast-paced BPO environment. The ideal candidate will have strong leadership skills, excellent communication abilities, and prior experience handling customer escalations and team performance. Key Responsibilities Lead, supervise, and motivate a team of customer support agents. Monitor daily operations to ensure service-level targets (AHT, QA, CSAT, FCR) are met. Conduct regular team meetings, briefings, and training sessions. Handle customer escalations and provide quick resolutions. Track team attendance, discipline, and daily productivity. Review call audits and provide feedback for performance improvement. Create weekly/monthly performance reports and share with management. Assist in workforce planning, roster management, and shift allocation. Collaborate with QA and training teams to enhance service quality. Drive process improvements and implement best practices. Required Skills & Qualifications Graduate (preferred) or equivalent work experience. 3–5 years of experience in customer support, with at least 1–2 years in a team lead role. Strong communication and interpersonal skills. Good understanding of BPO KPIs and call center metrics. Ability to handle pressure and manage team performance. Strong problem-solving and conflict-resolution skills. Comfortable working in rotational shifts (if applicable). Key Competencies Leadership & Team Management Coaching & Mentoring Customer Handling & Escalation Management Performance Monitoring Time Management Analytical Thinking Why Join Us Growth-driven work environment Opportunity to lead high-performing teams Attractive incentives for performance Interested Candidates can apply at nancy@atiyahealthcare.com OR Whatsapp on 9773743345 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month Work Location: In person
374Job Title: MIS Executive Experience Required: Minimum 4 Years Industry: BPO / Call Center Location: [Add Location] Employment Type: Full-time Job Summary We are looking for a highly skilled MIS Executive with a minimum of 4 years of experience in the BPO industry . The ideal candidate must have strong expertise in Advanced Excel, Pivot Tables, VLOOKUP, HLOOKUP, and SQL , and should be capable of handling large volumes of BPO operational data and delivering accurate, actionable MIS reports to management. Key Responsibilities Prepare and maintain daily, weekly, and monthly MIS reports for BPO operations Analyze BPO data related to calls, productivity, SLAs, AHT, FCR, occupancy, shrinkage, and TAT Perform advanced data analysis using Excel (Pivot Tables, VLOOKUP, HLOOKUP, complex formulas) Write and execute SQL queries to extract, validate, and analyze data from databases Ensure data accuracy, reconciliation, and consistency across multiple data sources Create dashboards and performance reports for operations and senior management Support Operations Managers and Team Leads with data insights and ad-hoc reports Identify trends, gaps, and performance issues and share actionable insights Automate recurring reports to improve efficiency and turnaround time Maintain data security and confidentiality at all times Mandatory Skills & Requirements Minimum 4 years of MIS experience in a BPO environment Advanced MS Excel (Pivot Tables, VLOOKUP, HLOOKUP, IF, COUNTIF, data validation) – Mandatory Strong SQL knowledge (SELECT queries, joins, subqueries) – Mandatory Hands-on experience with BPO MIS and operational reporting Familiarity with CRM, Dialer, or Call Management Systems Strong analytical, numerical, and problem-solving skills High attention to detail and accuracy Ability to meet strict deadlines and work under pressure Educational Qualification Graduate in any discipline Certification in Advanced Excel / SQL / MIS will be an added advantage Key Performance Indicators (KPIs) Accuracy and timeliness of MIS reports Quality of insights and data analysis Automation and efficiency improvements Stakeholder satisfaction Interested Candidate can apply at [email protected] OR 9773743345 Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
374Job Title: MIS Executive Experience Required: Minimum 4 Years Industry: BPO / Call Center Location: [Add Location] Employment Type: Full-time Job Summary We are looking for a highly skilled MIS Executive with a minimum of 4 years of experience in the BPO industry . The ideal candidate must have strong expertise in Advanced Excel, Pivot Tables, VLOOKUP, HLOOKUP, and SQL , and should be capable of handling large volumes of BPO operational data and delivering accurate, actionable MIS reports to management. Key Responsibilities Prepare and maintain daily, weekly, and monthly MIS reports for BPO operations Analyze BPO data related to calls, productivity, SLAs, AHT, FCR, occupancy, shrinkage, and TAT Perform advanced data analysis using Excel (Pivot Tables, VLOOKUP, HLOOKUP, complex formulas) Write and execute SQL queries to extract, validate, and analyze data from databases Ensure data accuracy, reconciliation, and consistency across multiple data sources Create dashboards and performance reports for operations and senior management Support Operations Managers and Team Leads with data insights and ad-hoc reports Identify trends, gaps, and performance issues and share actionable insights Automate recurring reports to improve efficiency and turnaround time Maintain data security and confidentiality at all times Mandatory Skills & Requirements Minimum 4 years of MIS experience in a BPO environment Advanced MS Excel (Pivot Tables, VLOOKUP, HLOOKUP, IF, COUNTIF, data validation) – Mandatory Strong SQL knowledge (SELECT queries, joins, subqueries) – Mandatory Hands-on experience with BPO MIS and operational reporting Familiarity with CRM, Dialer, or Call Management Systems Strong analytical, numerical, and problem-solving skills High attention to detail and accuracy Ability to meet strict deadlines and work under pressure Educational Qualification Graduate in any discipline Certification in Advanced Excel / SQL / MIS will be an added advantage Key Performance Indicators (KPIs) Accuracy and timeliness of MIS reports Quality of insights and data analysis Automation and efficiency improvements Stakeholder satisfaction Interested Candidate can apply at nancy@atiyahealthcare.com OR 9773743345 Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
Job Title: MIS Executive – BPO Operations Location: Karol Bagh (Delhi) Experience: 3–5 Years Industry: BPO / KPO / Healthcare BPO Job Summary The MIS Executive will be responsible for managing, analyzing, and reporting operational data for BPO processes. The role requires strong expertise in SQL , Advanced Excel , Pivot Tables , and MIS reporting to support management decision-making, track performance metrics, and ensure data accuracy. Key Responsibilities Prepare daily, weekly, and monthly MIS reports related to BPO operations Extract, analyze, and validate large datasets using SQL queries Design and maintain dashboards and reports using Advanced Excel Create complex Pivot Tables , charts, and automated reports Monitor key BPO KPIs such as: Productivity SLA adherence AHT, TAT, FCR Attendance and shrinkage Ensure data accuracy, consistency, and timely delivery of reports Coordinate with Operations, QA, and Workforce teams for data validation Identify trends, gaps, and improvement areas through data analysis Maintain data repositories and documentation Support audits and management presentations with data insights Required Skills & Competencies SQL (Mandatory): Data extraction, joins, subqueries Advanced Excel: VLOOKUP / HLOOKUP / XLOOKUP Pivot Tables & Pivot Charts IF, SUMIF, COUNTIF Data validation & conditional formatting Strong understanding of BPO metrics and processes Excellent analytical and problem-solving skills High attention to detail and accuracy Ability to work with large datasets and tight deadlines Educational Qualification Graduate in any discipline (B.Com, BBA, BCA, or equivalent preferred) Certification in MIS / Advanced Excel / SQL is an added advantage Preferred Experience Minimum 3–5 years of experience as an MIS Executive in BPO operations Experience in Healthcare BPO or Customer Support processes preferred Interested Candidates can apply on [email protected] Or Call on 9773743345 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
Job Title: MIS Executive – BPO Operations Location: Karol Bagh (Delhi) Experience: 3–5 Years Industry: BPO / KPO / Healthcare BPO Job Summary The MIS Executive will be responsible for managing, analyzing, and reporting operational data for BPO processes. The role requires strong expertise in SQL , Advanced Excel , Pivot Tables , and MIS reporting to support management decision-making, track performance metrics, and ensure data accuracy. Key Responsibilities Prepare daily, weekly, and monthly MIS reports related to BPO operations Extract, analyze, and validate large datasets using SQL queries Design and maintain dashboards and reports using Advanced Excel Create complex Pivot Tables , charts, and automated reports Monitor key BPO KPIs such as: Productivity SLA adherence AHT, TAT, FCR Attendance and shrinkage Ensure data accuracy, consistency, and timely delivery of reports Coordinate with Operations, QA, and Workforce teams for data validation Identify trends, gaps, and improvement areas through data analysis Maintain data repositories and documentation Support audits and management presentations with data insights Required Skills & Competencies SQL (Mandatory): Data extraction, joins, subqueries Advanced Excel: VLOOKUP / HLOOKUP / XLOOKUP Pivot Tables & Pivot Charts IF, SUMIF, COUNTIF Data validation & conditional formatting Strong understanding of BPO metrics and processes Excellent analytical and problem-solving skills High attention to detail and accuracy Ability to work with large datasets and tight deadlines Educational Qualification Graduate in any discipline (B.Com, BBA, BCA, or equivalent preferred) Certification in MIS / Advanced Excel / SQL is an added advantage Preferred Experience Minimum 3–5 years of experience as an MIS Executive in BPO operations Experience in Healthcare BPO or Customer Support processes preferred Interested Candidates can apply on nancy@atiyahealthcare.com Or Call on 9773743345 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person