Desktop Support Engineer L2 (BPO)

Job Summary:

We are looking for a skilled and proactive Desktop Support Engineer to provide technical assistance and IT support to our BPO operations. The ideal candidate will handle system troubleshooting, hardware/software maintenance, and ensure smooth functioning of desktop systems to support round-the-clock business processes.

Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot operating systems (Windows/Linux) and software applications.
• Manage user accounts, email setups, password resets, and access issues.
• Ensure smooth functioning of internet connectivity, LAN/WAN, VoIP systems, and call center software.
• Provide remote support to on-site and off-site employees.
• Monitor and maintain IT assets and inventory.
• Log and resolve IT tickets within defined SLAs.
• Coordinate with vendors for hardware repairs and replacements.
• Perform regular system updates, patches, maintenance activities, and backups.
• Support BPO infrastructure such as dialers, CRM tools, and call monitoring systems.
• Troubleshoot headsets, IP phones, and softphone applications used in voice processes.
• Maintain documentation for installations, configurations, and troubleshooting steps.
• Ensure 24/7 availability on rotational shifts.

Required Skills & Competencies:

• Strong understanding of hardware troubleshooting and system diagnostics.
• Good knowledge of Windows OS, MS Office, and remote assistance tools.
• Basic understanding of networks (TCP/IP, DNS, DHCP).
• Familiarity with BPO-specific tools (e.g., dialer systems, call recording tools).
• Excellent communication and customer service skills.
• Ability to prioritize, multitask, and work under pressure.
• Problem-solving attitude with attention to detail.

Qualifications & Experience:

• Diploma/Graduate in Computer Science/IT or related field.
• Certification like CCNA, MCP, MCSA, or CompTIA A+ (preferred).
• Minimum 1–3 years of experience in desktop support; experience in BPO environment preferred.

Work Environment:

• Rotational shifts .
• Fast-paced, high-volume support requirements.
• On-site presence mandatory.

Interested Candidate can apply on nancy@atiyahealthcare.com Or 9773743345

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person