Posted:12 hours ago|
Platform:
Remote
Full Time
• Having a Good hands-on Apple MacBook, iPhone, and IOS, Audio Video conferencing devices
• Experience in Desktop & Laptop hardware Support, Networking, and Windows 11 Troubleshooting.
• OS-Installation, Configuration, troubleshooting, IT helpdesk, remote support, etc. Setting up AD user accounts, O365 email IDs, permissions, passwords, and drive encryption, etc.
• Configuration & troubleshooting MS- Outlook, one drive Security tools (MS Defender, ZScaler, Splunk, Qualys)
• Troubleshooting skills on LAN, Wi-Fi, WAN, ILL, and broadband. able to troubleshoot Windows 10 OS-related issues.
• Technical handling of escalated issues received from L-1 support engineers.
• Troubleshooting (MS Office, Antivirus, Outlook, Office 365, MECM)
• Remote Support-Desktop and Remote Assistance, able to resolve the IT tickets in the Service Desk tool quickly
• Ability to work independently on assigned tasks and within a team
ManpowerGroup India
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