Key Responsibilities Technical Support Provide first-level support for all IT-related issues, including hardware, software, network, and hotel application problems. Respond promptly to IT service requests from hotel departments and ensure timely resolution. Assist with configuration, installation, and troubleshooting of computers, printers, POS terminals, and other devices. Hotel Systems Maintenance Support daily operations of PMS, POS, PBX/telephone systems, IPTV, key card system, call accounting, and other hotel applications. Work closely with vendors to resolve issues related to hotel systems. Ensure proper functionality of guest and staff Wi-Fi networks. Network & System Administration Monitor and maintain network connectivity, including switches, routers, access points, and firewalls. Assist in creating and managing user accounts, access rights, and system permissions. Conduct routine system backups and ensure data security procedures are followed. Security & Compliance Follow cybersecurity best practices including antivirus updates, patch management, and secure password policies. Ensure compliance with hotel brand IT standards and data protection regulations. Report security incidents or suspicious system activity to the IT Manager / Supervisor. Inventory & Documentation Maintain accurate inventory of IT equipment, software licenses, and accessories. Document support activities, system configurations, and troubleshooting procedures. Assist with IT asset tagging and lifecycle management. Project Support Assist in implementing new systems, upgrades, or technology enhancements. Participate in testing new equipment or software before deployment. Support IT Manager/Supervisor during major installations or network improvements. Qualifications & Skills Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 5 years of IT support experience, preferably in hospitality or service industry. Basic understanding of networking, Windows OS, and hotel software systems (PMS, POS, PBX, etc.). Strong troubleshooting and analytical skills. Good communication and customer service skills. Able to work in shifts, weekends, or on-call when needed. Can also connect at [email protected] INDEXECINDUS
Key Responsibilities Technical Support Provide first-level support for all IT-related issues, including hardware, software, network, and hotel application problems. Respond promptly to IT service requests from hotel departments and ensure timely resolution. Assist with configuration, installation, and troubleshooting of computers, printers, POS terminals, and other devices. Hotel Systems Maintenance Support daily operations of PMS, POS, PBX/telephone systems, IPTV, key card system, call accounting, and other hotel applications. Work closely with vendors to resolve issues related to hotel systems. Ensure proper functionality of guest and staff Wi-Fi networks. Network & System Administration Monitor and maintain network connectivity, including switches, routers, access points, and firewalls. Assist in creating and managing user accounts, access rights, and system permissions. Conduct routine system backups and ensure data security procedures are followed. Security & Compliance Follow cybersecurity best practices including antivirus updates, patch management, and secure password policies. Ensure compliance with hotel brand IT standards and data protection regulations. Report security incidents or suspicious system activity to the IT Manager / Supervisor. Inventory & Documentation Maintain accurate inventory of IT equipment, software licenses, and accessories. Document support activities, system configurations, and troubleshooting procedures. Assist with IT asset tagging and lifecycle management. Project Support Assist in implementing new systems, upgrades, or technology enhancements. Participate in testing new equipment or software before deployment. Support IT Manager/Supervisor during major installations or network improvements. Qualifications & Skills Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 5 years of IT support experience, preferably in hospitality or service industry. Basic understanding of networking, Windows OS, and hotel software systems (PMS, POS, PBX, etc.). Strong troubleshooting and analytical skills. Good communication and customer service skills. Able to work in shifts, weekends, or on-call when needed. Can also connect at Careers@radissonmbd.com INDEXECINDUS
Key Responsibilities Operational Support Monitor, maintain, and troubleshoot all IT systems, including PMS, POS, call accounting, HSIA (guest internet), key card systems, IPTV, and back-office applications. Provide timely support to hotel departments for any IT-related issues. Ensure all systems run efficiently with minimal downtime. Oversee the installation, configuration, and maintenance of servers, workstations, printers, and network devices. Network & System Administration Monitor network performance, Wi-Fi connectivity, and ensure secure and stable internet access for guests and staff. Maintain firewalls, switches, routers, and VPN connections. Conduct system backups and ensure disaster recovery plans are documented and tested. Manage user accounts, access rights, and system permissions. Security & Compliance Implement and maintain cybersecurity measures, including antivirus, patch management, and data protection protocols. Ensure compliance with hotel brand standards, PCI DSS requirements, and local data privacy regulations. Respond to security alerts and incidents promptly. Team Leadership & Coordination Supervise IT staff or external technicians; assign tasks and manage daily operations. Coordinate with vendors and service providers for system support, maintenance, and upgrades. Assist with IT budget planning, inventory management, and procurement of equipment. Project Management Support technology-related projects such as system upgrades, new technology deployment, and infrastructure improvements. Test new systems and applications before rollout. Maintain documentation for IT processes, manuals, and asset inventories. Qualifications & Skills Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred). 3+ years of IT experience, ideally in hospitality or service industry. Strong knowledge of hotel systems (PMS, POS, PBX, IPTV, HSIA). Experience with Windows Server, Active Directory, networking, and virtualization. Understanding of cybersecurity principles and compliance requirements. Strong analytical, troubleshooting, and communication skills. Ability to work flexible hours, including weekends or on-call rotations. Can also apply at careers@radissonmbd.com INDEXECINDUS