IT Engineer

About The Role

What You'll Be Doing

• Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team
• Install, configure, and provision computer hardware, software, and peripherals
• Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations
• Manage and maintain company IT assets and systemic inventory
• Administer corporate telecom/network systems, including topology, configuration, design, and security
• Research and recommend technologies and best practices approaches for our environment
• Assist with Global IT and Security projects
• Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware
• Procure and manage devices, including laptops and other IT assets
• Handle IT asset allocations at the time of joining and exits, both virtually and in-person
• Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools
• Monitor system performance and troubleshoot hardware and software issues
• Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions
• Maintain, repair, and upgrade systems and processes, including hardware and software programs
  

What You'll Bring

• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field
• 3+ years of relevant experience in IT systems, network administration, and related technologies
• Proficiency with firewalls, SDN, and network routing
• Advanced knowledge of network technology and security principles
• Advanced knowledge of SSO, MDM, and system provisioning in Windows, Mac, and Linux systems
• Advanced knowledge in managing cloud IT services and security
• Strong knowledge of systems and networking, and the ability to effectively use computerised solutions
• Working knowledge of Windows, Linux, and Mac operating systems
• Solid knowledge of best practices in IT administration, system vulnerabilities, and security
• Ability to think critically, analyse root causes, diagnose problems, and provide solutions
• Excellent written and verbal communication skills in English
• Ability to work independently and take end-to-end accountability for employee IT issues
• Should be flexible with work from office
  

What’s In It For You

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities
  

Interview Process

• Remote video screening with our Talent Acquisition Team
• Offline Take home assignment
• Remote video interview with Team Members (60 Mins)
• Final discussion with the hiring manager (60 mins)