IN Associate - Customer Success (Mumbai)

Job Description

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience. Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Responsibilities Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner Educate current and potential customers with product, process and service information Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution Identify and escalate priority issues to your Team Leader and Ops Team Maintain accurate customer records Actively participate in Team meetings Participate in coaching sessions with our Customer Service Manager Adhere to internal policies and procedures Adhere to shift schedules Requirements English fluency both verbal and written 1+ years of general experience in a Customer Support or similar role Contemporary computer literacy and typing skills An excellent communicator Able to work well under pressure Able to work productively in an autonomous environment A fast learner who is able to work with set targets Working flexibly on a day and night shift system (including national holidays and weekends) Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site 20 min writing test On-site interview loop with 2 x CS Team Members (30 mins each) Followed by an offer discussion on the same day Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less