Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Profile The candidate should be an analytics-driven individual with excellent problem-solving skills The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within an online customer service structure The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems Responsibilities A successful candidate should be able to: Monitor payment processing channels and resolve payment processing issues Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing Perform daily operations tasks Execute daily payment-related operations tasks as guided by SOPs Customer support on payment-related support tickets Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs Promote customer care while communicating with customers and adhere to customer-oriented resolution processes Payment process improvements Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements Execute the transactions settlement processes to ensure consistency to status of payment transactions Requirements The successful candidate will is/has: Fluent in written and spoken English 1+ years of general experience in E- Commerce, payments, banking or a related online company Operations support experience in gaming and with an interest in sports would be a plus Excellent data manipulation, analysis and representation using Excel/ Google spreadsheet skills Bachelor’s degree and above in a related subject (science major) would be beneficial Should be flexible to work in night shifts and weekends on a rotation basis Is a team player and promotes team cohesiveness A learning and growth mindset and wants to acquire more knowledge Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC! Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Remote 30 min Aptitude Test Remote screening with our Talent Acquisition Team Remote interview loop with 2x Ops Team Members (30 mins each) Document verification 24-72 hour feedback loops throughout the process Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less
CLOSING FROM SPORTY/SPORTY OPERATIONS - ALL LOCATIONS Benefits Quarterly performance bonuses Flexible working hours Top-of-the-line equipment Referral bonuses 21 days paid annual leave Highly talented, dependable co-workers in a global, multicultural organisation Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience. Responsibilities Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems Ensuring the payments team are remaining current on industry trends Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs Ensure end user issues are resolved in a timely manner Manage, recruit and train a team of payment specialists across different geographies Act as a primary POC with network partners to resolve ongoing production issues Requirements Fluency in both written and spoken English Bachelor’s or Master’s degree in Finance or a related field Advance knowledge of global payment systems, region specific rules and regulations Payment operations experience across tech / fintech / gaming industry is an advantage Expert experience managing, leading and building a wider team Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations Experienced owning and and solving complex payment issues Understanding of Compliance and Risk Awareness Show more Show less
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience. Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Responsibilities Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner Educate current and potential customers with product, process and service information Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution Identify and escalate priority issues to your Team Leader and Ops Team Maintain accurate customer records Actively participate in Team meetings Participate in coaching sessions with our Customer Service Manager Adhere to internal policies and procedures Adhere to shift schedules Requirements English fluency both verbal and written 1+ years of general experience in a Customer Support or similar role Contemporary computer literacy and typing skills An excellent communicator Able to work well under pressure Able to work productively in an autonomous environment A fast learner who is able to work with set targets Working flexibly on a day and night shift system (including national holidays and weekends) Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site 20 min writing test On-site interview loop with 2 x CS Team Members (30 mins each) Followed by an offer discussion on the same day Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less
We consistently top the charts as one of if not the most used Sports Betting website in the countries we operate in. With millions of weekly active users, we strive to be the best in industry for our users. The Game Artist/Visualizer will play a crucial role in creating stunning illustrations and visuals for our games, ensuring an engaging and immersive experience for players. The ideal candidate has a flair for creativity, a strong understanding of design principles, and a passion for gaming. They will work closely with the product design team to conceptualize, design, and deliver high-quality art assets that align with the overall game vision. Responsbilities: Design and draw/create compelling 2D visuals, including game assets, characters, environments, and animations. Conceptualize and develop illustrations that enhance the game’s aesthetic appeal and player engagement. Collaborate with product designers, developers, and stakeholders to align visuals with game mechanics and themes. Produce mood boards, style guides, and visual concepts to establish the artistic direction of games. Adapt art styles to suit different game genres while maintaining consistency across projects. Create UI assets and ensure they are visually cohesive with the game design. Optimize assets for performance across web and mobile platforms. Stay updated on industry trends to introduce innovative visual elements. Requirements : Proven experience as a Game Artist, Visualizer, or similar role in game development. Strong portfolio showcasing game illustrations, character designs, and environment art. Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator). Figma, or equivalent is a plus. Proficiency in utilizing AI tools to manipulate, create, and enhance characters, illustrations, and visual assets, ensuring they align with the artistic direction and quality standards of the game. Solid understanding of color theory, composition, and typography. Knowledge of gaming platforms and their design requirements (mobile/web). Ability to work under tight deadlines and handle multiple projects simultaneously. Excellent communication and collaboration skills. Preferred Skills : Experience in creating visuals for casual or real-money games. Basic animation skills for adding motion to static visuals.Basic understanding of Spine animation (including creating and editing 2D animations for characters and assets, with the ability to integrate them into game projects) is a plus. Knowledge of game development pipelines and processes. Passion for gaming and a keen eye for detail. Benefits Quarterly bonuses We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this Top-of-the-line equipment Referral bonuses 28 days paid annual leave Annual company retreat Highly talented, dependable co-workers in a global, multicultural organisation Payment via DEEL, a world class online wallet system Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Design Assignment Remote video screening with our Talent Acquisition Team Remote video interview with 3 x Team Members (45 mins each, not separate days) 24-72 hour feedback loops throughout process Post Interview Process Feedback call on successful interview Offer released followed by contract ID Check Via Zinc & 2 references from previous employers Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less
We consistently top the charts as one of if not the most used Sports Betting website in the countries we operate in. With millions of weekly active users, we strive to be the best in industry for our users. This Sound Designer job description encompasses the process of conceptualizing, designing, and producing audio content, including background scores, sound effects, UI sounds, and character or event-driven audio cues, for our suite of games. You’ll be responsible for shaping the sonic identity of the games, in-game aural experience, and optimizing them to desired sizes and formats, and maintaining standardization of all sound assets. Your audio compositions and SFX Designs should be original/unique and elevate the gameplay experience, evoke emotions, and reinforce the narrative or thematic elements of each title. To succeed in this role, you need a strong creative instinct, technical proficiency, and the ability to translate directives into immersive audio textures. If you're a collaborative, detail-oriented audio professional with a passion for gaming, we’d love to hear from you. Responsibilities Analyze game audio design briefs and understand the emotional and functional requirements of sound requirements over team discussions in various contexts to achieve the best results and output. Ideate & Compose Original Background music / SFX / Mix-Mastering in achieving dynamic audio content for different game scenarios, events, and UI interactions. Design and produce High-quality soundscapes & effects for games and their animations, and optimize them considering size limits and apt audio formats for integration. Collaborate with designers, game developers, and product managers to align audio design with visual and gameplay direction. Review/Research competitor games and audio trends/ideas to benchmark quality and innovate creatively. Revise and refine audio assets based on feedback and user testing. Maintain and organize all sound assets throughout. Requirements And Skills 4-6 years of professional experience in Sound designing / Music Production, ideally within the gaming industry. A solid portfolio or showreel showcasing original music composition and sound design across a range of game types or digital media. Proficiency in Digital audio production tools such as Pro Tools, Ableton Live, Logic Pro etc. Well-versed with industry-standard tools for mixing and mastering all sounds to the desired output. A strong understanding of how sound contributes to narrative, pacing, and gameplay experience and constantly coming up with innovative ways to raise the audio experience for Users. Excellent communication and team collaboration skills. Ability to work on multiple projects/teams and meet deadlines in a fast-paced, dynamic environment. A degree in Sound Design, Music Production, Audio Engineering, or a related field is an added advantage. Benefits Quarterly bonuses We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this Top-of-the-line equipment Referral bonuses 28 days paid annual leave Annual company retreat Highly talented, dependable co-workers in a global, multicultural organisation Payment via DEEL, a world class online wallet system Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Design Assignment Remote video screening with our Talent Acquisition Team Remote video interview with 3 x Team Members (45 mins each, not separate days) 24-72 hour feedback loops throughout process Post Interview Process Feedback call on successful interview Offer released followed by contract ID Check Via Zinc & 2 references from previous employers Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company. The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems. Responsibilities Gaming Operations Handling day-to-day backend operations including query resolution, content management, and escalations. Problem Solving & Analytical Skills BackOffice Configuration Promotions Campaign (retention marketing- Email, PUSH), Creations and execution Analyze the Customer Service processes and help identify areas of performance improvements. Escalations to the Technology team. Creating Monthly and weekly reports Website content management including banners and comments filtering. Prior experience into betting games Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement. Adaptive to ambiguous environment Requirements Relevance Experience in monitoring games, campaigns & users Working knowledge on CRM Relevant experience in an analyst function preferably in gaming or IT/ E com sector Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus. Fluent in written and spoken English. Strong Microsoft Excel skills/ Google spreadsheet skills Bachelor’s degree and above in a related subject (science major) would be beneficial. Preferably Engineers/ postgraduate in tech Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC! Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles 1. Create Value for Users 2. Act in the Long-Term Interests of Sporty 3. Focus on Product Improvements & Innovation 4. Be Responsible 5. Preserve Integrity & Honesty 6. Respect Confidentiality & Privacy 7. Ensure Stability, Security & Scalability 8. Work Hard with Passion & Pride Interview Process Remote 30 min Aptitude Test Remote screening with our Talent Acquisition Team Remote interview loop with 2x Ops Team Members (30 mins each) Document verification 24-72 hour feedback loops throughout the process Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. As an Android Engineer at Sporty you’ll be responsible for applying the latest and greatest technologies and frameworks to ensure a smooth user experience for a massive user base. Our Stack Languages: Java / Kotlin Architecture: MVVM Network: Retrofit, Okhttp, Protocol buffers Dependency Injection: Dagger 2 CI/CD: Jenkins Other: Android JetPack, Glide, Git, ExoPlayer Responsibilities Collaborate with Product Managers, Designers and Backend Engineers to design and deliver high-quality products on Android Build end-to-end features of the app: networking, persistence, business logic, and UI Build efficient and reusable mobile components and architect reliable, performant, and scalable mobile solutions Identify areas of improvement and advocate for mobile best practices Analyze and optimize UI and infrastructure application code for quality, efficiency, and performance Mentoring less experienced team members Requirements 4+ years of application development experience in Android Proficiency with Java, Kotlin and the Android development ecosystem Enjoy working on mobile apps at all levels – from networking up to user interfaces and everything in between Understand and have experience making decisions about mobile application architecture, including data modeling, networking and data synchronization and concurrency Experience building maintainable and testable code bases, including API design and unit testing techniques Experience with multithreading programming and mobile memory management Good communication and collaboration skills to be able to work in a fast paced and distributed environment Previous history of working with a remote, distributed team would be beneficial Bonus Requirement Experience with mobile video playback and streaming technologies Benefits Permanent remote based Quarterly Performance Bonus Top-of-the-line Equipment (MacBook Pro) Referral Hire Bonus Health and Life Insurance On-call payment Paid leaves of 21 days (excluding 12 public holidays) 5 Days working Team Fun activities Annual company retreat - Dubai in 2022 and Phuket in 2023 Highly talented, dependable co-workers in a global, multicultural organisation Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Remote video screening with our Talent Acquisition Team Offline Take home assignment Remote video interview with Team Members (60 Mins) Final discussion with the hiring manager (60 mins). Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. As a Team Lead, you will supervise a group of agents, monitor their work performance, and provide effective coaching. You will ensure service delivery meets KPIs, handle escalations, and conduct team meetings to facilitate communication and team activities. Staying up-to-date with internal processes and policies is essential. Responsibilities: Responsible for the day-to-day supervision of a group of agents. Work monitoring as per organisation policy Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance-related issues, develop an action plan for improvement and implement corrective actions Ensure service delivered to our customers meets Key Performance Indicator (‘KPIs’) Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalations as needed Conduct Team Meetings & briefings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organise team activities. Stay current on internal work processes, policies and procedures. Requirements: Educational Qualification: Graduation At least 5 years of working experience in a customer service environment of which 1 year must have been in a supervisor role Hands-on experience with managing a team of +15 agents Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong oral and written communication skills Ability to lead team members, multi-tasking, prioritizations and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles 1. Create Value for Users 2. Act in the Long-Term Interests of Sporty 3. Focus on Product Improvements & Innovation 4. Be Responsible 5. Preserve Integrity & Honesty 6. Respect Confidentiality & Privacy 7. Ensure Stability, Security & Scalability 8. Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site 20 min writing test On-site interview loop with 2 x CS Team Members (30 mins each) Followed by an offer discussion on the same day Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Our People & Talent department at Sporty is the beating heart of our operation. Working with us is challenging and rewarding, we offer great opportunities for good team fits. We aim to offer real value and benefit to our People and the Company. A proactive, positive working attitude and solutions driven mindset is essential to work in this lean and vital area of our organisation. Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business operations and technical expertise to the global online and mobile gaming industry. Apertum Online offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level. We are seeking a highly organised and proactive Admin Associate to oversee the daily operations and maintenance of our facilities in Mumbai office. The successful candidate will ensure that our buildings and infrastructure meet health, safety, and environmental standards while providing a comfortable and efficient workplace for employees. Responsibilities: Office Management: Oversee day to day office operations, ensuring that the workplace is functional, efficient, and welcoming. Taking care of maintenance, repair and organised office premises and equipments Vendor and Contract Management: Coordinate with external contractors and service providers for negotiation, procurement, services, maintenance, security, AMC and other facility-related services Safety and Compliance: Ensure compliance with local and national regulations, building codes, and safety standards. Conduct regular safety audits and drills Budget Management: Prepare and manage the facility budget, including forecasting expenses and tracking costs. Identify cost-saving opportunities without compromising safety or quality Space Planning and Layout: Coordinate space planning as per manpower planning, office layouts, and arrangements of teams or departments as needed Inventory Management: Maintain inventory of facility and office events, Employee Engagement related supplies, tools, and equipment. - - - - Ensure proper storage and organised workplace Emergency Response: Develop and maintain emergency response plans and ensure all staff are trained in safety procedures Team Management: Oversee Housekeeping staff and office security team providing time to time training and guidance Employee Support: Provide administrative support to employees, including Admin onboarding and addressing workplace needs Communication and Coordination: Facilitating communication between departments related to office administration and managing company events and off-sites, including travel arrangements. Record Keeping and Documentation: Maintain accurate records, files, and databases related to administrative operations including knowledge of compliance and auditing processes Qualifications: A Bachelor's degree in any field Minimum 4-6 years of experience in facility management, building maintenance, or a related role. Proven experience in managing facilities, including maintenance, operations, and vendor management Good verbal and written communication skills to coordinate with internal teams and external vendors Ability to create clear reports and documentation Excel knowledge required Having good organising and problem solving skills to resolve facility-related issues quickly and efficiently Familiarity with safety regulations, building codes, and compliance requirements related to office space Experience in planning, coordinating, and overseeing facility projects Ability to manage budgets and control costs Benefits Annual Performance Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC! Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process 30 min Aptitude Test Remote video screening with our Talent Acquisition Team Remote 90 min video interview loop with 3 x Team Members (30 mins each) 24-72 hour feedback loops throughout the process Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Profile The candidate should be an analytics-driven individual with excellent problem-solving skills The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within an online customer service structure The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems Responsibilities A successful candidate should be able to: Monitor payment processing channels and resolve payment processing issues. Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment. Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers. Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing. Perform daily operations tasks. Execute daily payment-related operations tasks as guided by SOPs. Customer support on payment-related support tickets Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs. Promote customer care while communicating with customers and adhere to customer-oriented resolution processes. Payment process improvements Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements. Execute the transactions settlement processes to ensure consistency to status of payment transactions. Requirements The successful candidate will is/has: Fluent in written and spoken English. - 1+ years of general experience in E- Commerce, payments, banking or a related online company Operations support experience in gaming and with an interest in sports would be a plus Excellent data manipulation, analysis and representation using Excel/ Google spreadsheet skills. Bachelor’s degree and above in a related subject (science major) would be beneficial. Should be flexible to work in night shifts and weekends on a rotation basis. Is a team player and promotes team cohesiveness. A learning and growth mindset and wants to acquire more knowledge.
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Profile The candidate should be an analytics-driven individual with excellent problem-solving skills The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within an online customer service structure The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems Responsibilities A successful candidate should be able to: Monitor payment processing channels and resolve payment processing issues. Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment. Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers. Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing. Perform daily operations tasks. Execute daily payment-related operations tasks as guided by SOPs. Customer support on payment-related support tickets Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs. Promote customer care while communicating with customers and adhere to customer-oriented resolution processes. Payment process improvements Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements. Execute the transactions settlement processes to ensure consistency to status of payment transactions. Requirements The successful candidate will is/has: Fluent in written and spoken English. - 1+ years of general experience in E- Commerce, payments, banking or a related online company Operations support experience in gaming and with an interest in sports would be a plus Excellent data manipulation, analysis and representation using Excel/ Google spreadsheet skills. Bachelor’s degree and above in a related subject (science major) would be beneficial. Should be flexible to work in night shifts and weekends on a rotation basis. Is a team player and promotes team cohesiveness. A learning and growth mindset and wants to acquire more knowledge.
The People & Talent department at Sporty is the backbone of our organization, where you can expect a challenging yet rewarding experience. We provide excellent opportunities for individuals who are a good fit for our team. Our aim is to deliver significant value to both our people and the company. To thrive in this essential and efficient part of our organization, a proactive, positive work attitude and a solutions-driven mindset are crucial. As a Human Resources Lead at Sporty, you will have a pivotal role in shaping our workforce. Your main responsibility will be to align our human capital strategy with the business objectives of the organization. Your key responsibilities will include: - Collaborating with senior leadership to develop and implement HR strategies that directly support the organization's business goals. - Leading the creation and execution of innovative talent acquisition strategies to attract top talent across all levels. - Cultivating a high-performance culture by creating a positive, inclusive, and engaging work environment that motivates and retains top talent. - Developing and implementing effective recruitment and onboarding processes to provide a seamless candidate experience. - Proactively identifying and addressing talent gaps to ensure the organization has the necessary skills to achieve its strategic objectives. - Managing the full employee lifecycle, including performance management, talent development, and succession planning. - Building and maintaining strong employee relations through proactive communication, conflict resolution, and fair disciplinary actions. - Fostering continuous learning and development through training programs. - Ensuring employee well-being through competitive compensation and benefits programs. - Maintaining compliance with labor laws and regulations through audits, policy updates, and training initiatives. - Leading, mentoring, and developing a high-performing HR team. - Improving HR processes and systems to enhance efficiency, effectiveness, and employee experience. Qualifications required for this role include: - 12+ years of progressive HR experience. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Experience with HRIS systems, verification/KYC tools, and talent management tools. - Knowledge of Indian labor laws and regulations. - Ability to lead and motivate onsite and regional teams. - Passion for creating a positive work environment. Benefits offered by Sporty include an annual performance bonus, health and life insurance, IT assets, 5-day work week, 21 days of paid leave (excluding public holidays), team fun activities, quarterly team outings, and an annual company retreat. Sporty operates based on the principles of creating value for users, acting in the long-term interests of the company, focusing on product improvements and innovation, being responsible, preserving integrity and honesty, respecting confidentiality and privacy, ensuring stability, security, and scalability, and working with passion and pride. The interview process consists of an aptitude test, remote video screenings with the Talent Acquisition Team, and a remote video interview loop with three team members. Feedback loops will be provided throughout the process. At Sporty, we emphasize high performance and trust in our employees to achieve results. Employees have the flexibility to choose their own hours while maintaining collaboration. We offer the security and support of a global business combined with the excitement of a startup environment. Sporty is independently managed and financed, allowing us to focus on building the best platform of its kind without external pressures.,
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Responsibilities: Manage and mentor a team of quality analysts, fostering a positive and motivating environment. Develop and implement a QA framework specific to customer service interactions, ensuring it aligns with organisational goals Regularly monitor customer service interactions (calls, chats, emails) to assess quality and compliance with standards. Define and track key performance indicators (KPIs) for the customer service team, such as customer satisfaction scores, response time, and resolution rates. Provide constructive feedback to customer service representatives based on evaluations, and conduct regular coaching sessions to improve performance. Create and present reports on quality metrics, trends, and areas for improvement to management and stakeholders. Collaborate with training teams to develop training materials and programs that enhance the skills of customer service representatives. Identify and recommend process improvements to enhance customer experience and operational efficiency. Gather and analyse customer feedback to identify pain points and areas for enhancement in service delivery. Ensure that customer service practices adhere to company policies and regulatory requirements. Work closely with other departments (such as operations, product, and marketing) to align customer service quality initiatives with broader business goals. Leverage QA tools and technologies to streamline monitoring processes and improve reporting accuracy. Address and resolve any quality-related disputes or concerns within the customer service team. Requirements : Minimum HSC required 3+ Years of work experience required Strong leadership and team management abilities, with a track record of successfully managing and managing a team. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Detail-oriented with a high degree of accuracy in work output and a commitment to maintaining confidentiality. Ability to adapt to a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines. Benefits : Annual Performance Bonus Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 10 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission: Our mission is to be an everyday entertainment platform for everyone Our Operating Principles 1. Create Value for Users 2. Act in the Long-Term Interests of Sporty 3. Focus on Product Improvements & Innovation 4. Be Responsible 5. Preserve Integrity & Honesty 6. Respect Confidentiality & Privacy 7. Ensure Stability, Security & Scalability 8. Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site interview loop with 2 Team Members (30 mins each) Followed by an offer discussion on the same day
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training programs to both new hires and existing employees, ensuring they are well-equipped to meet process and performance standards. The Process Trainer will utilize various training techniques, develop materials, and keep documentation updated to reflect changes in procedures. This role requires excellent communication skills, the ability to present complex information clearly, and a commitment to the continuous improvement of training programs. Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Responsibilities: Conduct training sessions for new hires and existing employees, both face-to-face and via online platforms (e.g., Google Meet). Convey complex information in a clear and understandable manner to facilitate effective learning and comprehension. Create and develop comprehensive training programs, manuals, and materials tailored to process requirements. Regularly update training materials to ensure alignment with changes in processes, procedures, and systems. - Evaluate trainee performance through assessments, quizzes, and practical exercises (On-the-Job Training - OJT). Maintain detailed and accurate records of training activities, session outcomes, and trainee performance data. Requirements Excellent communication and presentation skills. Proven ability to simplify complex information for a diverse audience. Strong organisational skills to manage multiple training schedules and updates. Experience in designing instructional materials and delivering training programs. Competency in using online meeting platforms for remote training. Prior experience as a Process Trainer or in a similar training role. Knowledge of current instructional design principles and training methodologies. Familiarity with maintaining training records and documentation. Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles 1. Create Value for Users 2. Act in the Long-Term Interests of Sporty 3. Focus on Product Improvements & Innovation 4. Be Responsible 5. Preserve Integrity & Honesty 6. Respect Confidentiality & Privacy 7. Ensure Stability, Security & Scalability 8. Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site 20 min writing test On-site interview loop with 2 x CS Team Members (30 mins each) Followed by an offer discussion on the same day Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.