Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Profile The candidate should be an analytics-driven individual with excellent problem-solving skills The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within an online customer service structure The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems Responsibilities A successful candidate should be able to: Monitor payment processing channels and resolve payment processing issues Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing Perform daily operations tasks Execute daily payment-related operations tasks as guided by SOPs Customer support on payment-related support tickets Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs Promote customer care while communicating with customers and adhere to customer-oriented resolution processes Payment process improvements Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements Execute the transactions settlement processes to ensure consistency to status of payment transactions Requirements The successful candidate will is/has: Fluent in written and spoken English 1+ years of general experience in E- Commerce, payments, banking or a related online company Operations support experience in gaming and with an interest in sports would be a plus Excellent data manipulation, analysis and representation using Excel/ Google spreadsheet skills Bachelor’s degree and above in a related subject (science major) would be beneficial Should be flexible to work in night shifts and weekends on a rotation basis Is a team player and promotes team cohesiveness A learning and growth mindset and wants to acquire more knowledge Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC! Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Remote 30 min Aptitude Test Remote screening with our Talent Acquisition Team Remote interview loop with 2x Ops Team Members (30 mins each) Document verification 24-72 hour feedback loops throughout the process Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less

CLOSING FROM SPORTY/SPORTY OPERATIONS - ALL LOCATIONS Benefits Quarterly performance bonuses Flexible working hours Top-of-the-line equipment Referral bonuses 21 days paid annual leave Highly talented, dependable co-workers in a global, multicultural organisation Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience. Responsibilities Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems Ensuring the payments team are remaining current on industry trends Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs Ensure end user issues are resolved in a timely manner Manage, recruit and train a team of payment specialists across different geographies Act as a primary POC with network partners to resolve ongoing production issues Requirements Fluency in both written and spoken English Bachelor’s or Master’s degree in Finance or a related field Advance knowledge of global payment systems, region specific rules and regulations Payment operations experience across tech / fintech / gaming industry is an advantage Expert experience managing, leading and building a wider team Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations Experienced owning and and solving complex payment issues Understanding of Compliance and Risk Awareness Show more Show less

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience. Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation. Responsibilities Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner Educate current and potential customers with product, process and service information Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution Identify and escalate priority issues to your Team Leader and Ops Team Maintain accurate customer records Actively participate in Team meetings Participate in coaching sessions with our Customer Service Manager Adhere to internal policies and procedures Adhere to shift schedules Requirements English fluency both verbal and written 1+ years of general experience in a Customer Support or similar role Contemporary computer literacy and typing skills An excellent communicator Able to work well under pressure Able to work productively in an autonomous environment A fast learner who is able to work with set targets Working flexibly on a day and night shift system (including national holidays and weekends) Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process On-site 30 min Aptitude Test On-site screening with our Talent Acquisition Team On-site 20 min writing test On-site interview loop with 2 x CS Team Members (30 mins each) Followed by an offer discussion on the same day Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less

We consistently top the charts as one of if not the most used Sports Betting website in the countries we operate in. With millions of weekly active users, we strive to be the best in industry for our users. The Game Artist/Visualizer will play a crucial role in creating stunning illustrations and visuals for our games, ensuring an engaging and immersive experience for players. The ideal candidate has a flair for creativity, a strong understanding of design principles, and a passion for gaming. They will work closely with the product design team to conceptualize, design, and deliver high-quality art assets that align with the overall game vision. Responsbilities: Design and draw/create compelling 2D visuals, including game assets, characters, environments, and animations. Conceptualize and develop illustrations that enhance the game’s aesthetic appeal and player engagement. Collaborate with product designers, developers, and stakeholders to align visuals with game mechanics and themes. Produce mood boards, style guides, and visual concepts to establish the artistic direction of games. Adapt art styles to suit different game genres while maintaining consistency across projects. Create UI assets and ensure they are visually cohesive with the game design. Optimize assets for performance across web and mobile platforms. Stay updated on industry trends to introduce innovative visual elements. Requirements : Proven experience as a Game Artist, Visualizer, or similar role in game development. Strong portfolio showcasing game illustrations, character designs, and environment art. Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator). Figma, or equivalent is a plus. Proficiency in utilizing AI tools to manipulate, create, and enhance characters, illustrations, and visual assets, ensuring they align with the artistic direction and quality standards of the game. Solid understanding of color theory, composition, and typography. Knowledge of gaming platforms and their design requirements (mobile/web). Ability to work under tight deadlines and handle multiple projects simultaneously. Excellent communication and collaboration skills. Preferred Skills : Experience in creating visuals for casual or real-money games. Basic animation skills for adding motion to static visuals.Basic understanding of Spine animation (including creating and editing 2D animations for characters and assets, with the ability to integrate them into game projects) is a plus. Knowledge of game development pipelines and processes. Passion for gaming and a keen eye for detail. Benefits Quarterly bonuses We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this Top-of-the-line equipment Referral bonuses 28 days paid annual leave Annual company retreat Highly talented, dependable co-workers in a global, multicultural organisation Payment via DEEL, a world class online wallet system Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Design Assignment Remote video screening with our Talent Acquisition Team Remote video interview with 3 x Team Members (45 mins each, not separate days) 24-72 hour feedback loops throughout process Post Interview Process Feedback call on successful interview Offer released followed by contract ID Check Via Zinc & 2 references from previous employers Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less

We consistently top the charts as one of if not the most used Sports Betting website in the countries we operate in. With millions of weekly active users, we strive to be the best in industry for our users. This Sound Designer job description encompasses the process of conceptualizing, designing, and producing audio content, including background scores, sound effects, UI sounds, and character or event-driven audio cues, for our suite of games. You’ll be responsible for shaping the sonic identity of the games, in-game aural experience, and optimizing them to desired sizes and formats, and maintaining standardization of all sound assets. Your audio compositions and SFX Designs should be original/unique and elevate the gameplay experience, evoke emotions, and reinforce the narrative or thematic elements of each title. To succeed in this role, you need a strong creative instinct, technical proficiency, and the ability to translate directives into immersive audio textures. If you're a collaborative, detail-oriented audio professional with a passion for gaming, we’d love to hear from you. Responsibilities Analyze game audio design briefs and understand the emotional and functional requirements of sound requirements over team discussions in various contexts to achieve the best results and output. Ideate & Compose Original Background music / SFX / Mix-Mastering in achieving dynamic audio content for different game scenarios, events, and UI interactions. Design and produce High-quality soundscapes & effects for games and their animations, and optimize them considering size limits and apt audio formats for integration. Collaborate with designers, game developers, and product managers to align audio design with visual and gameplay direction. Review/Research competitor games and audio trends/ideas to benchmark quality and innovate creatively. Revise and refine audio assets based on feedback and user testing. Maintain and organize all sound assets throughout. Requirements And Skills 4-6 years of professional experience in Sound designing / Music Production, ideally within the gaming industry. A solid portfolio or showreel showcasing original music composition and sound design across a range of game types or digital media. Proficiency in Digital audio production tools such as Pro Tools, Ableton Live, Logic Pro etc. Well-versed with industry-standard tools for mixing and mastering all sounds to the desired output. A strong understanding of how sound contributes to narrative, pacing, and gameplay experience and constantly coming up with innovative ways to raise the audio experience for Users. Excellent communication and team collaboration skills. Ability to work on multiple projects/teams and meet deadlines in a fast-paced, dynamic environment. A degree in Sound Design, Music Production, Audio Engineering, or a related field is an added advantage. Benefits Quarterly bonuses We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this Top-of-the-line equipment Referral bonuses 28 days paid annual leave Annual company retreat Highly talented, dependable co-workers in a global, multicultural organisation Payment via DEEL, a world class online wallet system Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles Create Value for Users Act in the Long-Term Interests of Sporty Focus on Product Improvements & Innovation Be Responsible Preserve Integrity & Honesty Respect Confidentiality & Privacy Ensure Stability, Security & Scalability Work Hard with Passion & Pride Interview Process Design Assignment Remote video screening with our Talent Acquisition Team Remote video interview with 3 x Team Members (45 mins each, not separate days) 24-72 hour feedback loops throughout process Post Interview Process Feedback call on successful interview Offer released followed by contract ID Check Via Zinc & 2 references from previous employers Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members. Show more Show less