IN Associate - Customer Success (Mumbai)

About The Role

What You'll Be Doing

• Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
• Educate current and potential customers with product, process and service information
• Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
• Identify and escalate priority issues to your Team Leader and Ops Team
• Maintain accurate customer records
• Actively participate in Team meetings
• Participate in coaching sessions with our Customer Service Manager
• Adhere to internal policies and procedures
• Adhere to shift schedules
  

What You'll Bring

• English fluency both verbal and written
• 1+ years of general experience in a Customer Support or similar role
• Contemporary computer literacy and typing skills
• An excellent communicator
• Able to work well under pressure
• Able to work productively in an autonomous environment
• A fast learner who is able to work with set targets
• Working flexibly on a day and night shift system (including national holidays and weekends)
  

What's In It For You

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members
  

Interview Process

• On-site 30 min Aptitude Test
• On-site screening with our Talent Acquisition Team
• On-site 20 min writing test
• On-site interview loop with 2 x CS Team Members (30 mins each)
• Followed by an offer discussion on the same day