Investor Relations Operations Manager

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect.

This Opportunity

Investor Relations Operations Manager

Key Responsibilities:

• Lead and develop a team of 12 investor relations professionals servicing clients across multiple jurisdictions and time zones, including:
• Overseeing individual and collective workloads, queues and productivity metrics and adjusting as needed to meet deadlines
• Conducting daily and weekly check-ins and providing balanced feedback in monthly appraisals
• Developing talent within the team through coaching, mentoring, and performance management
• Hiring talent and ensuring thorough onboarding and training plans are in place
• Drive excellence in investor servicing, ensuring SLA adherence, high-quality deliverables, and timely resolution of client and investor inquiries.
• Use performance data and KPIs to monitor service levels, identify trends, and implement improvements.
• Partner with internal teams (Fund Accounting, Compliance, Technology, Implementation) to ensure seamless client experiences.
• Champion the adoption of innovative technologies to enhance operational efficiency, reduce risk, and improve the scalability of the IR function.
• Implement and maintain effective risk controls and ensure compliance with global regulatory requirements.
• Support strategic initiatives and onboarding of new clients, ensuring readiness and alignment of investor operations.
• Prepare a weekly report to identify the team’s successes, challenges, and risks.

Requirements

• 6+ years of experience in investor relations or client services within financial services, with progressively increasing responsibility, ideally in hedge fund administration.
• Proven leadership and people management skills, with experience managing medium-sized teams (10+ people), ideally globally dispersed.
• Strong client relationship and stakeholder management skills.
• Solid understanding of alternative investment structures, investor servicing operations, and regulatory requirements (e.g., AML/KYC, FATCA, CRS).
• Data-driven mindset with the ability to track metrics, interpret results, write reports, and take actionable steps.
• Experience in leveraging technology to improve processes (e.g., workflow tools, CRM platforms, robotic automation) is an asset.
• Excellent communication, analytical, and organizational skills.