Why Opus? At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect. About the Role: The Senior Fund Accountant plays a key role in reviewing NAV packages, providing feedback to Fund Accountants, resolving issues, and serving as a point of contact for assigned clients. This role is responsible for ensuring deadlines are met, supporting issue resolution, and maintaining strong client communication in partnership with other internal teams. Key Responsibilities: Production Review NAV calculations per the internal scheduling tool. Prepare NAV calculations for complex, premium clients in line with legal fund documents and internal policies, including assigned funds as well as pending NAV’s. Document corrections in line with NAV Revisions policy and provide constructive feedback to Fund Accountants. Assist with NAV adjustment or review thereof for time-sensitive clients. Respond to requests via email, phone, or Teams. Issue Resolution & Escalation Serve as the first escalation point for technical issues raised by Fund Accountants. Escalate to the Manager where there is a risk of missing the deadline. Client Communication Act as the primary Fund Accounting contact for assigned clients, responding to emails within SLA. Join client calls when time-sensitive communication is needed, as requested by Client Solutions. Support yearly fund audits. Qualifications: Post-secondary education in accounting, finance, or a related field. Completed accounting designation such as CPA or equivalent is an asset. Minimum 4 years of experience in a fund accounting role, ideally within hedge fund or alternative investment administration. Strong knowledge of NAV calculations and fund accounting processes. Excellent attention to detail and problem-solving skills. Strong written and verbal communication skills. Ability to collaborate effectively with clients and internal teams. Proven ability to work effectively in a deadline-driven environment with shifting priorities. Proficient in Excel and experience using various technology platforms.
Why Opus? At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect. This Opportunity We are seeking a gifted IT professional with the ability to take on tasks quickly and bring them to completion with minimal supervision. This position will primarily support local users and some remote users. The ideal candidate should have demonstrated experience in IT Helpdesk roles. Description: This position’s primary role will be assisting in general IT support for the business. The position assists in providing technical assistance and support related to computer systems, hardware, and/or software. Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions. Assists in coordinating the use and continual operation of systems and applications as it relates to Technology. Supports and troubleshoots in-house developed applications. Produce reports/metrics about health and performance of various IT related systems. Provides Helpdesk support to local and remote users. Responsibilities: Assigning and resolving Helpdesk tickets Documenting process improvements and effects Support of in-house applications Perform first-level diagnosis and troubleshooting support to end-users Escalate complex incidents to appropriate support personnel/team Maintain inventory of all equipment, software and software licenses Assist with onboarding of new users, clients, and/or employees Assist with exit process of users Install, test and configure new workstations, peripheral equipment and software Skills and Qualifications: General: BS degree in Information Technology, Computer Science or equivalent working experience Good written and verbal communication skills Demonstrated experience working in a team environment Multi-tasking skills Helpdesk: Experience supporting 100+ users (locally and remotely) Demonstrated experience with Helpdesk support Demonstrated experience with hardware support Advanced troubleshooting skills
Why Opus? At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect. This Opportunity We are seeking a dynamic and experienced Investor Relations Operations Manager to lead a global service team within our hedge fund administration business. The successful candidate will oversee a team of 12 professionals, ensuring the consistent delivery of high-quality service to our hedge fund clients and their investors. This role requires a strong focus on operational excellence, performance measurement, risk mitigation, and the integration of advanced technologies to drive service innovation. Key Responsibilities: Lead and develop a team of 12 investor relations professionals servicing clients across multiple jurisdictions and time zones, including: Overseeing individual and collective workloads, queues and productivity metrics and adjusting as needed to meet deadlines Conducting daily and weekly check-ins and providing balanced feedback in monthly appraisals Developing talent within the team through coaching, mentoring, and performance management Hiring talent and ensuring thorough onboarding and training plans are in place Drive excellence in investor servicing, ensuring SLA adherence, high-quality deliverables, and timely resolution of client and investor inquiries. Use performance data and KPIs to monitor service levels, identify trends, and implement improvements. Partner with internal teams (Fund Accounting, Compliance, Technology, Implementation) to ensure seamless client experiences. Champion the adoption of innovative technologies to enhance operational efficiency, reduce risk, and improve the scalability of the IR function. Implement and maintain effective risk controls and ensure compliance with global regulatory requirements. Support strategic initiatives and onboarding of new clients, ensuring readiness and alignment of investor operations. Prepare a weekly report to identify the team’s successes, challenges, and risks. Requirements 6+ years of experience in investor relations or client services within financial services, with progressively increasing responsibility, ideally in hedge fund administration. Proven leadership and people management skills, with experience managing medium-sized teams (10+ people), ideally globally dispersed. Strong client relationship and stakeholder management skills. Solid understanding of alternative investment structures, investor servicing operations, and regulatory requirements (e.g., AML/KYC, FATCA, CRS). Data-driven mindset with the ability to track metrics, interpret results, write reports, and take actionable steps. Experience in leveraging technology to improve processes (e.g., workflow tools, CRM platforms, robotic automation) is an asset. Excellent communication, analytical, and organizational skills.