Information Technology Support Specialist

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect.

This Opportunity

We are seeking a gifted IT professional with the ability to take on tasks quickly and bring them to completion with minimal supervision. This position will primarily support local users and some remote users. The ideal candidate should have demonstrated experience in IT Helpdesk roles.

Description:

• This position’s primary role will be assisting in general IT support for the business. The position assists in providing technical assistance and support related to computer systems, hardware, and/or software.
• Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
• Supports and troubleshoots in-house developed applications.
• Produce reports/metrics about health and performance of various IT related systems.
• Provides Helpdesk support to local and remote users.

Responsibilities:

• Assigning and resolving Helpdesk tickets
• Documenting process improvements and effects
• Support of in-house applications
• Perform first-level diagnosis and troubleshooting support to end-users
• Escalate complex incidents to appropriate support personnel/team
• Maintain inventory of all equipment, software and software licenses
• Assist with onboarding of new users, clients, and/or employees
• Assist with exit process of users
• Install, test and configure new workstations, peripheral equipment and software

Skills and Qualifications:

General:

• BS degree in Information Technology, Computer Science or equivalent working experience
• Good written and verbal communication skills
• Demonstrated experience working in a team environment
• Multi-tasking skills

Helpdesk:

• Experience supporting 100+ users (locally and remotely)
• Demonstrated experience with Helpdesk support
• Demonstrated experience with hardware support
• Advanced troubleshooting skills