Information Technology Support Specialist

Company Description SAI leverages machine vision AI on existing CCTV feeds to help retailers prevent theft, Our platform enhances the safety of customers and employees. It is powerful enough for big-box stores while being streamlined enough for convenience outlets. Role Description This is a full-time hybrid role for an Information Technology Support Specialist, located in the Kolkata metropolitan area with some work-from-home flexibility. Responsibilities: Provide technical support via email, chat, phone, and remote tools; document and resolve issues through ticketing systems. Troubleshoot customer issues using Python scripts, database queries, and AI-based diagnostic tools. Support project tasks, monitor progress, and contribute to process improvements. Generate accurate reports through data analysis and escalate issues as needed. Respond to product-related queries and help develop support materials. Collaborate with product and client-facing teams to ensure customer satisfaction. Requirements: B.Tech in Computer Science, IT, or a related field . Knowledge of Python , databases (e.g., SQL) , and AI/ML concepts or tools . Familiarity with AI-based platforms or support systems is a plus. Strong problem-solving, analytical, and communication skills. Experience with ticketing systems and remote troubleshooting tools preferred. Show more Show less