Job Summary: We are seeking a proactive and skilled IT Support Specialist to join our ship management company’s IT team. This role involves managing and supporting our Microsoft O365 environment, maintaining the company website, ensuring cybersecurity protocols, and providing comprehensive IT hardware support to shore-based employees and the ships. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and experience working in maritime or related industries is a plus. Key Responsibilities: • Microsoft O365 Administration: Manage and maintain Microsoft O365 tenant including user accounts, licenses, email systems (Exchange Online), SharePoint, Teams, and security configurations. • Website Management: Oversee the company’s website infrastructure, ensuring uptime, performance, regular updates, and security. Coordinate with web developers or vendors as needed. • Cybersecurity: Implement and monitor cybersecurity measures including firewalls, antivirus, email filtering, data encryption, access controls, and vulnerability management to protect company data and systems. Conduct regular security audits and compliance checks. • Employee IT Hardware Support: Provide technical support for employee desktops, laptops, mobile devices, and peripherals. Handle hardware procurement, setup, troubleshooting, and maintenance. • IT Support and Troubleshooting: Respond promptly to IT support requests from employees, resolving issues related to software, hardware, network connectivity, and email. Maintain a ticketing system for tracking and reporting. • Backup and Disaster Recovery: Ensure regular backups of critical data and systems, and assist in disaster recovery planning and testing. • Documentation and Training: Maintain up-to-date IT documentation including system configurations, policies, and procedures. Provide training and guidance to employees on IT best practices and security awareness. • Vendor Coordination: Liaise with external IT vendors and service providers for procurement, support, and maintenance of IT systems. Qualifications and Skills: • Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • Proven experience managing Microsoft O365 environments including Exchange Online, SharePoint, and Teams. • Strong knowledge of website hosting, CMS platforms, DNS, and website security best practices. • Solid understanding of cybersecurity principles, tools, and frameworks. • Experience supporting IT hardware including desktops, laptops, and mobile devices. • Familiarity with IT support ticketing systems and remote support tools. • Excellent problem-solving skills and ability to work independently. • Strong communication skills with the ability to train and support non-technical users. • Experience in maritime or shipping industry IT support is an advantage but not mandatory. Preferred Certifications (optional): • Microsoft 365 Certified: Modern Desktop Administrator Associate • CompTIA Security+ or equivalent cybersecurity certification • ITIL Foundation certification #Hiring #IT # ITsupport #Remotejobs #Troubleshooting #MicrosoftOffice365 #webhosting #websecurity #sharepoint #teams Show more Show less