2 - 9 years
2 - 5 Lacs
Posted:1 day ago|
Platform:
Remote
Full Time
About the Role: We are looking for experienced and motivated professionals to join our US Third-Party Debt Collection team.
The ideal candidate will be responsible for contacting customers with outstanding debts, negotiating payment arrangements, and ensuring compliance with US debt collection laws and client policies.
Key Responsibilities:
Outbound Collections Calls: Contact US-based debtors via phone to discuss overdue accounts and payment options.
Negotiation: Establish repayment plans, settlements, or arrangements in compliance with client and legal guidelines.
Compliance Adherence: Ensure all collection activities follow FDCPA (Fair Debt Collection Practices Act) and company policies.
Skip Tracing: Locate and engage customers who are difficult to reach using available tools and databases.
Account Updates: Maintain accurate call notes, payment promises, and account status in the CRM system.
Dispute Handling: Investigate and resolve disputes or queries raised by debtors professionally and efficiently.
Payment Monitoring: Track and ensure timely payments as per agreed terms.
Escalation Management: Identify and escalate accounts requiring legal action or special handling. Requirements
Minimum 2 years of experience in US Third-Party Debt Collection or International Voice Process.
Excellent English communication skills (verbal and written).
Strong negotiation and problem-solving abilities.
Comfortable working in US Night Shifts.
Target-driven, ethical, and customer-oriented mindset. What We Offer
Work From Home Opportunity
Attractive Salary + Performance Incentives
Comprehensive Training on US Collection Laws & Tools
Career Growth in International BPO & Financial Services
Befound Networks Private Limited
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