1 - 3 years
0 - 1 Lacs
Posted:8 hours ago|
Platform:
On-site
Full Time
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Can make large number of inbound and outbound calls.
Respond quickly, professionally, and accurately to customer inquiries.
Meet personal/team qualitative and quantitative targets.
Maintain daily recordings and documentation of issues and resolutions in a database.
High school diploma or equivalent
Strong communication skills, including active listening and clear articulation
Ability to work individually and as a team member
Experience in a call-canter environment with US Clients.
Freshers as well with excellent communication are all so eligible.
Able to work in US Shift timings. (Night Shift).
US Healthcare Experience will be a bonus.
Purview India Consulting And Services Llp
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