JOB OPENING - BPO Industry (US Debt Collection) Position: US Third-Party Debt Collection Executive Location: Pune/Mumbai (Work From Home Opportunity) Shift: US Shifts (Night Shift) Process: International Voice Process Key responsibilities: Contacting debtors: Reaching out to individuals with outstanding debts through various channels to discuss their account status. Negotiating terms: Working with debtors to establish realistic and manageable payment plans or settlements. Record keeping: Maintaining accurate and detailed logs of all calls, negotiations, and payments in a database. Problem-solving: Investigating discrepancies, resolving customer complaints, and addressing inquiries professionally. Skip tracing: Locating debtors who have moved or are not easily reachable through various investigative techniques. Monitoring accounts: Tracking accounts to ensure debtors are adhering to the agreed-upon payment plans. Escalation: Identifying accounts that are unlikely to be collected and escalating them for further action, which may include legal proceedings. Requirements: Experience in International Voice Process is mandatory Excellent communication skills in English Knowledge/Experience in US Debt Collection preferred Comfortable working in night shifts What We Offer: Work From Home Opportunity Attractive Salary + Incentives Career Growth in International BPO Interested Candidates Send your CV to WhatsApp Number For more details, contact [8879478251] Join us and grow your career in the BPO industry!
About the Role: We are looking for experienced and motivated professionals to join our US Third-Party Debt Collection team. The ideal candidate will be responsible for contacting customers with outstanding debts, negotiating payment arrangements, and ensuring compliance with US debt collection laws and client policies. Key Responsibilities: Outbound Collections Calls: Contact US-based debtors via phone to discuss overdue accounts and payment options. Negotiation: Establish repayment plans, settlements, or arrangements in compliance with client and legal guidelines. Compliance Adherence: Ensure all collection activities follow FDCPA (Fair Debt Collection Practices Act) and company policies. Skip Tracing: Locate and engage customers who are difficult to reach using available tools and databases. Account Updates: Maintain accurate call notes, payment promises, and account status in the CRM system. Dispute Handling: Investigate and resolve disputes or queries raised by debtors professionally and efficiently. Payment Monitoring: Track and ensure timely payments as per agreed terms. Escalation Management: Identify and escalate accounts requiring legal action or special handling. Requirements Minimum 2 years of experience in US Third-Party Debt Collection or International Voice Process. Excellent English communication skills (verbal and written). Strong negotiation and problem-solving abilities. Comfortable working in US Night Shifts. Target-driven, ethical, and customer-oriented mindset. What We Offer Work From Home Opportunity Attractive Salary + Performance Incentives Comprehensive Training on US Collection Laws & Tools Career Growth in International BPO & Financial Services
JOB OPENING - BPO Industry Location: Delhi/Mumbai (Work From Home Opportunity) Shift: US Shifts (Night Shift) Process: International Voice Process Key responsibilities: Contacting debtors: Reaching out to individuals with outstanding debts through various channels to discuss their account status. Negotiating terms: Working with debtors to establish realistic and manageable payment plans or settlements. Record keeping: Maintaining accurate and detailed logs of all calls, negotiations, and payments in a database. Problem-solving: Investigating discrepancies, resolving customer complaints, and addressing inquiries professionally. Skip tracing: Locating debtors who have moved or are not easily reachable through various investigative techniques. Monitoring accounts: Tracking accounts to ensure debtors are adhering to the agreed-upon payment plans. Escalation: Identifying accounts that are unlikely to be collected and escalating them for further action, which may include legal proceedings. Requirements: Experience in International Voice Process is mandatory Excellent communication skills in English Knowledge/Experience in US Debt Collection preferred Comfortable working in night shifts What We Offer: Work From Home Opportunity Attractive Salary + Incentives Career Growth in International BPO Interested Candidates Send your CV to WhatsApp Number For more details, contact [8879478251] Join us and grow your career in the BPO industry!