International Voice Process| Inbound Customer Service & Upselling (UK)

0 - 6 years

3 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

International Voice Process (UK Telecom Inbound Process)

Please share your resume to 9748011777 ( Malhar Ghoshal)

Eligibility (Mandatory Requirements)

  • Immediate Joiners Only

    (Must join from

    15th December

    )
  • Excellent English Communication Skills

  • Minimum qualification:

    12th Pass / HSC

  • Comfortable with

    Customer Service + Upselling

    in an inbound voice process
  • Comfortable with

    UK Shift

    (Any 9 hours between 12:30 PM 2:30 AM)

Salary

  • Experienced:

    Up to

    30% hike

    on last CTC (Max 5 LPA) + Incentives
  • Freshers:

    22,000 Take-Home + Incentives

Preferred Skills

  • Experience in

    International Voice Process / UK Voice / BPO Voice Support

  • Experience in

    Upselling / Cross-selling / Customer Handling

Responsibilities

  • Handle

    inbound voice calls

    from UK customers
  • Provide

    customer service support

    and resolve queries
  • Perform

    upselling

    of telecom products/plans during the call
  • Maintain communication etiquette and quality standards
  • Achieve daily performance metrics and targets (Upselling)
  • Work as part of an International BPO voice-support team

Working Days

5 Days Working (2 Rotational Split Offs)

Shift & Transport

  • UK Shift (12:30 PM 2:30 AM)
  • Home Drop Facility Available

Please share your resume to 9748011777 ( Malhar Ghoshal)

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