International Track & Trace & Exception Management Executive

Job Title: International Track & Trace & Exception Management Executive – Global

Airfreight Operations

Location: Gurugram | Experience: 1–3 Years | Industry: Manufacturing, Logistics & Supply Chain

Open Position – 5

About the Role

As part of our Global 4PL Control Tower team, the Track & Trace Executive will be responsible for monitoring airfreight shipments end-to-end across multiple regions, proactively managing exceptions, and ensuring customers receive accurate, real-time visibility. This role demands strong coordination, analytical skills, and attention to detail to drive service reliability and customer satisfaction.

Key Responsibilities

 Shipment Visibility & Tracking

o Monitor global airfreight movements from pickup to final delivery using TMS/visibility tools.

o Ensure timely updates of shipment milestones – Pickup, Departures (ATD/ETD), Arrivals

(ATA/ETA), Customs Clearance, and POD.

o Validate carrier milestone data and correct any missing or inaccurate events.

o Ensure adherence to SLA for milestone visibility and status updates.

 Exception Management

o Identify and log exceptions such as delays, customs holds, missing documents, or flight

offloads.

o Perform root cause analysis for recurring exceptions.

o Coordinate with freight forwarders, airlines, and customers for quick resolution.

o Escalate critical disruptions as per escalation matrix and initiate corrective actions.

o Maintain an exception dashboard and report trends to leadership.

 Communication & Stakeholder Coordination

o Serve as the single point of contact for daily shipment visibility updates.

o Communicate proactively with carriers, brokers, warehouses, and customers on status

deviations.

o Support customer service teams with real-time exception alerts and status summaries.

o Collaborate with internal Control Tower analysts for performance and KPI reporting.

 System & Data Management

o Maintain accurate data integrity within the Transport Management System (TMS) or Visibility

Platform.

o Upload, validate, and reconcile shipment documentation (MAWB, HAWB, POD, Invoice).

o Support digital tracking enablement (API/EDI) with carriers where applicable.

o Participate in testing and feedback loops for system enhancements and automation.

 Continuous Improvement

o Analyse exception trends and propose improvement actions to reduce repeat issues.

o Support development of predictive exception management using analytics.

o Contribute to SOP refinement and standardization across global operations.

o Support periodic carrier and customer performance reviews with insights.

Requirements

 Bachelor’s degree in supply chain, Logistics, or International Business.

 2–5 years of experience in airfreight operations or 4PL/3PL visibility roles.

 Prior experience in a Control Tower or global logistics command center preferred.

 Proficiency in English

Key Skills & Competencies:

 Strong understanding of international airfreight operations & documentation (MAWB, HAWB, consol/deconsol, etc.)

 Experience in Track & Trace, control tower operations, or freight forwarding.

 Excellent communication and coordination skills with global stakeholders.

 Hands-on experience with TMS / visibility platforms

 Analytical mindset with ability to interpret data and identify exceptions quickly.

 Working knowledge of Excel / BI tools for reporting and dashboards.

 Ability to work in 24x7 operations or multi-time zone coordination environments.

What We Offer

 Opportunity to be part of a Next-Generation 4PL Control Tower environment.

 Exposure to global transportation operations and digital logistics solutions.

 Learning and growth in advanced supply chain technology platforms.

 Collaborative and dynamic work culture with career advancement opportunities.

Job Type: Full-time

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Provident Fund

Work Location: In person