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International Sales Account Manager (A2P)

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

messaging communication service drive management retention upselling onboarding integration monitoring collaboration resolve routing compliance reporting statistics research negotiation support marketing http regulations

Work Mode

On-site

Job Type

Full Time

Job Description

*Job Title: A2P SMS Account Manager* *Location: Noida, Uttar Pradesh* *Website :- www.lmservices.in* *About Us:-* Lord Mahavira Services is a leading provider of A2P messaging solutions, delivering reliable and innovative communication services to global clients. *Role Overview:* We seek an experienced A2P SMS Account Manager to manage client relationships, optimize service delivery, and drive revenue growth. *Key Responsibilities:* • Account Management: Manage and nurture relationships with existing clients, ensuring client satisfaction and retention. • Revenue Growth: Identify upselling and cross-selling opportunities within the existing client base. • Client Onboarding: Assist new clients with onboarding, technical integration, and initial setup of A2P SMS services. • Traffic Monitoring: Monitor SMS traffic, troubleshoot delivery issues, and ensure high-quality service delivery. • Technical Collaboration: Collaborate with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards. • Reporting: Provide regular updates to clients on campaign performance, usage statistics, and delivery rates. • Market Research: Stay updated with industry trends, competitive offerings, and regulatory requirements. • Contract Negotiation: Negotiate service agreements and renewals with clients, ensuring mutually beneficial outcomes. • Customer Support: Act as the primary point of contact for clients, resolving their queries in a timely and efficient manner. *Qualifications:* • Bachelor’s degree in business, Marketing, IT, or related fields. • Experience in A2P SMS/telecom account management. • Knowledge of SMS platforms, APIs, and protocols like SMPP and HTTP. • Strong communication, analytical, and negotiation skills. • Familiarity with DLT regulations and international SMS routing is a plus. Show more Show less

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