International Education Billing Officer/ Accounts Manager

Position Overview

The International Education Billing Officer / Accounts Manager is responsible for managing all financial operations related to international student billing, tuition fees, scholarships, sponsorships, and payments. This role ensures accurate invoicing, timely collection of fees, compliance with institutional and regulatory requirements, and high-quality support for students, agents, and internal stakeholders. The position requires excellent attention to detail, strong cross-cultural communication skills, and the ability to work in a fast-paced global education environment.

Key Responsibilities

1. Billing & Invoicing

• Prepare, process, and issue invoices for international students across multiple programs (e.g., ESL, pathway, undergraduate, postgraduate).
• Verify tuition and fee structures in accordance with institutional policies and international student documents.
• Ensure accuracy of student tuition fees, commission rates, instalments, dropouts, adjustments, and refunds.
• Maintain up-to-date billing information in student information and finance systems.

2. Accounts Receivable & Collections

• Monitor outstanding balances and follow up on overdue accounts in a timely manner.
• Coordinate payment plans and financial arrangements with universities or channel partners.
• Process incoming payments from multiple channels (bank transfers, online platforms, credit cards).
• Ensure proper allocation of payments to student records.

3. Agencies & Third-Party Billing

• Prepare invoices and statements for international education agents.
• Reconcile third-party accounts and maintain accurate contract and billing records.
• Communicate regularly with agencies on billing discrepancies or account issues.

4. Compliance & Financial Reporting

• Ensure compliance with institutional, government, and accreditation requirements related to student finance.
• Prepare daily, weekly, monthly, quarterly, and annual financial reports related to international tuition revenue across multiple streams.
• Support audits by providing documentation and reconciliation reports.
• Assist with forecasting and budgeting for international revenue streams.

5. Customer Service & Support

• Respond to billing inquiries and resolve issues professionally and promptly.
• Support enrollment, admissions, and finance teams with financial data and student commission information.

• Ensure the 

  Source of Truth (SOT)

   is always up to date.

6. Process Improvement

• Review and refine billing procedures to improve accuracy and efficiency.
• Collaborate with IT and systems teams to enhance billing software and reporting tools.
• Contribute to departmental policy development related to student finance.

Qualifications & Skills

Essential

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 2–5 years of experience in billing, accounts receivable, or financial administration.
• Strong understanding of accounting principles.
• Excellent communication and customer service skills.
• Proficiency with finance systems (e.g., NetSuite, Tally, Excel or similar).
• High level of accuracy, organization, and attention to detail.
• Ability to work with diverse cultural groups in a global education context.

Desirable

• Experience working in an education, international student support, or government-funded program.
• Knowledge of fee structures for international education and visa-related financial requirements.
• Familiarity with exchange rates, international payments, and cross-border finance processes.

Core Competencies

• Financial accuracy & accountability
• Cross-cultural communication
• Customer-focused approach
• Problem-solving & analytical thinking
• Time management under tight deadlines
• Confidentiality & professionalism