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Trigent Software
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International BPO Voice Process- Fresher/Experienced

International BPO Voice Process- Fresher/Experienced

Trigent Software

0 - 4 years

|

3 - 4 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:6 days ago| Platform:

Apply

Skills Required

bpo Customer Support Inbound Process Blended Process csr International Call Center freshers Inbound Calls Voice Process KPO Voice Support US Process Bpo Voice Customer Care International Voice Us Voice Process International BPO UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Voice Process

Responsibilities:

Review the application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates' queries.
Respond to candidates' queries over email & Calls
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
Participate in Team building activities
Looking for Immediate joiner or 15 Days Notice Period

CTC From 25K to 40K (Depends on last drawn & relevant experience)

Looking only for Excellent communication skills & Should be Flexible for Rotational Shift (Including Night Shift)

If you are interested Kindly Share your Updated Cv on Ashish_s@trigent.com or you can call/Whatsapp on 8707017932 (Ashish)

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