Internal Sales Specialist

About Company

We're a 6-year-old marketing consultancy, headquartered in Gurgaon. We believe our teams should have a high sense of accountability and urgency—a get the job done attitude, no matter where you are. As we evolve, our services portfolio has also grown and evolved. We're the right organization for someone looking to learn every single day because no two days are the same. We offer a strong work-life balance while getting stuff done for clients around India and parts of the world, too.Our key services include paid media marketing, performance marketing, branding campaigns, SEO and content marketing, brand strategy and business growth consulting. Our client portfolio includes brands such as Future Generali Life Insurance, DPS chain of schools, PepperFry, Amity Online, Chandigarh University, Nabhi Sutra, Salt Attire, among others.Founded by Shafi Samad and Melanie Fernandes, P.Labs is built on a partnership-driven approach to client growth. We prioritize transparency, honesty, and accountability in our work—with both our clients and our teams.What We Expect from You – Internal Sales SpecialistThis role is designed for a sales professional with prior experience in outbound client engagement, lead qualification, and business development. You should be comfortable communicating with decision-makers, identifying potential opportunities, and ensuring that only the most relevant leads move forward in the sales pipeline.What to Expect from UsYou can expect hands-on sales and client engagement experience in a fast-growing marketing agency. This role provides exposure to high-level business discussions with potential clients in domestic and international markets allowing you to refine your communication, sales, and strategic engagement skills.You will receive mentorship from the CEO and sales team to enhance your expertise, working in a flexible and growth-oriented environment that offers a clear career progression pathway. Additionally, this role will help you develop essential skills in lead qualification, business communication, and international client interactions.

Job Requirements & Qualifications

• Education: Graduate or Postgraduate in Marketing
• Experience: 1.5–2 years in outbound BPO sales (preferably in US/Europe markets)
  

Job Task Role

• Conduct cold calls to potential clients to introduce our services.
• Qualifying leads based on defined criteria to ensure they match our business scope.
• Preparing and emailing proposals to potential clients after the initial requirement gathering.
• Following up with leads to secure appointments for the CEO with potential clients.
• Maintaining detailed records of leads, calls, and meetings for future follow-ups.
• Coordinating with the internal team to ensure seamless communication during client acquisition.
• Be responsible for documentation closure and revision of agreements.
  

Key Success Metrics

• Meet the funnel metrics from cold leads > interested > engaged > proposal > closure
• Monthly revenue goals measured by number of clients which are onboarded
• Retention of clients - percentage of clients retained
• Ensuring that only high-potential clients are identified and moved forward in the sales process.
• Number of proposals created– Collaborate with internal teams to prepare comprehensive proposals and present them effectively to potential clients.
• Conversion rate of clients from cold leads
• Conversion timeline (avg time taken to close a deal)
  

Key Skills

• 2-3 years of experience in telemarketing or outbound sales
• Strong verbal and written communication skills with a persuasive approach.
• Effective questions – ask relevant queries to gather information and build rapport with the potential customer
• Active listener - be able to understand customer needs and suggest the right solutions we can offer
• Ability to assess, and qualify leads effectively while tailoring the sales pitch correctly
• Objection handling and rapport building
• Strong sales skills -- be able to sell ice to Eskimo
• Experience in managing client interactions and closing deals.
• Strong organizational and follow-up skills
• Use a CRM tool to keep track of different lead statuses
• Generate leads from different sources
• Be comfortable with learning new tools for outbound outreach - such as Apollo.io, Clay, etc. if not already knows them
• Be able to learn about our services quickly enough and pitch them correctly to the customer
  

Key Behavioural Traits

• Persuasive Communicator – Able to influence and engage potential clients.
• Proactive & Self-Starter – Takes initiative and identifies opportunities independently.
• Detail-Oriented – Ensures accuracy in client communication and follow-ups.
• Resilient & Adaptable – Handles objections well and strives for positive outcomes.
• Time management – knows how to prioritize calls and manage effectively.
  

Perks/Opportunities

• Work closely with the CEO & leadership team.
• Opportunity to influence business growth & strategy.
• Exposure to high-level client discussions & decision-making.
• Flexible work culture with a results-driven approach.
• Performance-based incentives on each closed conversion.
  

Skills: lead generation,objection handling,communication,follow-up skills,crm tools,organizational skills,lead qualification,rapport building,sales,solution pitching,outbound sales,telemarketing,active listening,written communication,verbal communication,cold calling,business process outsourcing (bpo)