Internal Firm Services - Human Capital - L&D Assurance - Manager

Job Description & Summary A career within L&D ASSR Risk Quality & Compliance will provide you with an opportunity to gain an understanding of an organization’s (Assurance L&D) objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarizing key points.
• Uphold the firm's code of ethics and business conduct.
  

Learning & Development

Manager

About The Job

Profile SummaryThe chief purpose of Learning and Development at PricewaterhouseCoopers Acceleration Centre, Kolkata is to build world-class, future-ready capabilities for maximum client impact, and consistently deliver an exceptional development experience.The objective of this role is to contribute to the achievement of a highly skilled workforce through administration and coordination of the Firm’s learning and development (L&D) programmes.

Job Responsibilities

Support the process of training needs analysis/curriculum gap analysis as per staff development needs Develop, deploy and monitor the annual training calendar to achieve planned annual development plans. Manage end-to-end training administration including determination of target audience, planning cohorts, assignment of appropriate curriculum, monitor and report out training completion Work with cross-functional teams to arrange and manage training logistics Ensure real-time process (SOP, workflow etc.) and key decision documentation accurately for any internal and external audit needs Ensure optimum staffing in terms of L&D team and certified instructors Lead team members to deliver quality service as per client's needs and priorities Counsel team members on KPIs and timelines of deliverables Build effective relationships with key stakeholders onshore and offshore

Preferred Skills

Experience:

7-10 years of experience in learning and development, preferably in professional services/financial services.3-5 years of team management experience.Graduate Excellent verbal and written communication skillsHigher levels of proficiency in MS Office tools such as Excel and Power Point Experience in stakeholder management and end-to-end program management Ability to have a keen eye for data and analysisFamiliarity with Analytics and learning technologies is an added advantage