Inside Sales Specialist

Job Title:

Location:

Start Date:

About Us:

Carely is a family-focused disability support platform that connects children and young adults with developmental needs to skilled, compassionate professionals. We specialize in providing structured, in-home therapy services that are respectful, effective, and deeply personalized.

Role Overview:

We are looking for a compassionate and driven Inside Sales & Lead Qualification Specialist to be the first point of contact for families reaching out to Carely. You will engage with parents, understand their needs, qualify leads, and guide them through the first steps of their journey with us. Your work will be critical in helping families feel supported while ensuring only the most relevant leads move forward in our process.

Key Responsibilities:

• Respond to new inquiries from parents via calls, WhatsApp, email, and other channels.
• Build trust with families by listening empathetically and sharing clear, accurate information about Carely’s services.
• Understand each child’s and family’s needs to determine whether Carely is the right fit.
• Qualify leads based on defined criteria and nurture warm leads until they are ready to proceed.
• Share plan details, pricing, and service options in a transparent, parent-friendly manner.
• Schedule onboarding calls or demos with child development specialists for qualified leads.
• Update and maintain lead information in the CRM system.
• Provide feedback to the marketing and operations team on lead trends, parent concerns, and service queries.

Requirements:

• Bachelor’s degree

  in any field (Business, Psychology, Education, Communication, Marketing, or Social Work are preferred, but not mandatory).
• 0–3 years of experience in inside sales, lead qualification, or customer success roles.
• Excellent communication skills in English and Hindi (knowledge of other regional languages is a plus).
• Empathy, patience, and a genuine desire to help families of children with special needs.
• Strong organizational skills with attention to detail.
• Comfortable working towards goals and handling multiple leads at once.
• Freshers are welcome; full training will be provided.

• Preference will be given to candidates with disabilities.

Compensation:

• Fixed monthly salary

  +

  Performance-linked incentives/commission

  for every successful conversion.