Inside Sales Manager

Sales & Lead Conversion

• Through calling, showroom walk-ins, and online digital acquire leads
• Educate customers on EV features, models, subsidies, and financing options.
• Book test rides and follow up to drive conversion.
• Assist in documentation for booking and delivery (ID, RTO, finance papers).
  

CRM & Reporting

• Maintain accurate lead data in CRM tools or Excel logs.
• Track follow-up dates, test ride status, and conversion rates.
• Generate simple daily reports for dealership management.
  

Delivery & Service Coordination

• Support delivery day operations: registration, PDI checklist, handover walkthrough.
• Educate customers on app usage, charging basics, and service schedule.
• Send first service reminders and log feedback calls after 7–10 days.
  

Customer Experience

• Handle post-delivery basic queries (e.g., how to start, charging FAQs).
• Escalate technical complaints to the service team promptly.
• Maintain high CSAT by being the customer’s first point of contact post-sale.
  

Requirements

Education:

• Bachelor’s degree in Commerce, Marketing, Engineering, or Business Administration.
  

Skills

• Good communication in local language + basic English.
• Polite, customer-focused attitude.
• Able to explain technical points in simple words.
• Basic knowledge of EVs and two-wheelers is a plus (training will be provided).
  

Tools

• Familiar with MS Excel, WhatsApp Business, CRM apps (training provided if new).