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Inside Sales - Junior Team Lead

5 years

6 - 9 Lacs

Bengaluru Karnataka India

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

healthcare cutting technology mentoring efficiency drive learning training recruitment analyze data service support onboarding report metrics leadership management communication crm flexibility analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Inside Sales - Junior Team Lead

Function:

Sales (Inside Sales – Team Management)

Type:

Full-time

Working Days:

6 days a week (Saturday & Sunday included)

Shifts:

Rotational shifts

Week Offs:

Rotational week offs

About Even Healthcare

Even Healthcare is a health-tech startup transforming access to healthcare. We combine health insurance with quality primary care, backed by cutting-edge technology to deliver a seamless and proactive healthcare experience.

Job Summary

We are looking for an experienced and performance-oriented Inside Sales Team Lead to manage a team of 7–10 Associates. The ideal candidate will be responsible for leading, mentoring, and motivating the team to achieve daily and monthly sales targets, improve call efficiency, and maintain a high standard of customer experience.

Key Responsibilities

  • Lead and manage a team of 7–10 Inside Sales Executives.
  • Monitor team performance and KPIs: dialed calls, connected calls, talk time, and conversions.
  • Drive daily huddles, weekly reviews, and performance coaching.
  • Create a positive team culture focused on ownership, learning, and results.
  • Work closely with Training, QA, and Recruitment to enhance team productivity.
  • Track and analyze sales data to improve processes and performance.
  • Handle escalated customer concerns and ensure service excellence.
  • Support the team by making calls when required and leading by example.
  • Drive hiring, onboarding, and continuous upskilling of the team.
  • Report daily and weekly performance metrics to Sales Leadership.

Required Skills & Qualifications

  • Bachelor’s degree in any discipline.
  • 3–5 years of overall experience in Inside Sales; minimum 1–2 years in a team lead role.
  • Strong leadership and people management skills.
  • Proven ability to drive team targets in a high-volume call environment.
  • Excellent communication and conflict-resolution skills.
  • Hands-on experience with CRM tools and performance dashboards.
  • Flexibility to work in rotational shifts and on weekends.

What We Offer

  • Competitive fixed salary with team-based performance incentives.
  • Leadership training and career growth opportunities.
  • Healthcare benefits for employees.
  • A fast-paced, mission-driven startup culture.

Performance Expectations

  • Dive team metrics: 125+ dialed calls, 50+ connects, and 3+ hours of talk time per agent daily.
  • Ensure the team meets or exceeds monthly sales targets.
  • Maintain high team morale and low attrition.
Skills: people management,leadership,conflict resolution,inside sales,management,healthcare,crm tools,sales,performance analysis,communication

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