Posted:2 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities Key Responsibilities:
Leadership & Team Management
• Lead, mentor, and develop a team of L2 and L3 Engineers, fostering technical excellence and professional growth.
• Manage workload distribution, team priorities, and operational efficiency to meet SLAs and business needs.
• Drive collaboration between IT, security, DevOps, and business units, ensuring cohesive technical solutions.
• Act as an escalation point for critical IT issues, providing expert guidance on resolution strategies; occasional acting as major incident manager will be required.
Service Management & Process Optimisation
• Oversee end-to-end IT service management (ITSM) processes using ServiceNow, ensuring efficient incident, problem, and change management.
• Enforce IT policies, procedures, and best practices to enhance operational reliability.
• Ensure compliance with ITIL frameworks, driving continuous service improvements.
• Generate performance reports and KPI analytics using ServiceNow dashboards to identify trends and areas for optimisation.
Security, Compliance & Risk Management
• Ensure compliance with enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).
• Collaborate with Acora security teams to mitigate risks, enhance incident response, and ensure system integrity.
Key Skills Key Skills & Experience
• 10+ years in enterprise IT, with a proven track record in infrastructure leadership and service delivery.
• Previous MSP experience beneficial
• Deep expertise in Windows Server, Linux, VMware, Citrix, Azure/Entra AD, M365, and Exchange.
• Strong networking knowledge (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).
• Expertise in ITSM platforms, particularly ServiceNow, for incident, problem, and change management.
• Experience with PRTG or other enterprise monitoring tools to improve IT visibility and automation.
• Excellent leadership, stakeholder management, and project delivery experience.
• Relevant certifications (e.g., MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect) preferred.
Personal Specification • Excellent technical troubleshooting skills
• Strong stakeholder management
• Excellent communication skills
• Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment.
• Excellent multi-tasking skills.
Nexroar Service SDN BHD
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
hyderabad, telangana, india
Salary: Not disclosed
hyderabad, telangana, india
Salary: Not disclosed
