Infra Project Manager

Transition Manager Job DescriptionKey Responsibilities:

• Transition Planning & Strategy: Develop and execute comprehensive transition plans, including detailed timelines, resources, risk assessments, and impact analyses
• Define transition strategies in collaboration with key stakeholders, ensuring that transitions align with organizational goals, service continuity, and performance requirements
• Work closely with project managers, IT teams, and business units to understand the scope of transitions, assess risks, and plan for operational changes
• Service & Operations Transition: Manage the transition of services from project mode to operational business-as-usual (BAU), ensuring all service-level agreements (SLAs) are met
• Coordinate the handover of systems, applications, or services from development or third-party vendors to internal operational teams
• Ensure that all operational, support, and technical requirements are documented and fulfilled before transition completion
• Set up necessary support structures (eg , help desk, technical support, monitoring tools) for ongoing operations post-transition
• Conduct operational readiness assessments to confirm that teams, tools, and processes are prepared to support new or migrated services
• Stakeholder Management & Communication: Act as the primary point of contact for stakeholders during the transition, ensuring clear communication between teams, senior leadership, and external vendors
• Engage with cross-functional teams including IT, finance, HR, and operations to ensure alignment and coordination during the transition process
• Conduct regular progress meetings and provide updates to all relevant stakeholders, identifying potential risks or roadblocks
• Manage stakeholder expectations and ensure that any changes in scope or timelines are effectively communicated
• Risk & Issue Management: Identify, assess, and mitigate risks related to service or operational transitions, ensuring business continuity and minimizing disruption
• Develop and implement contingency plans in case of unexpected issues during the transition
• Proactively identify potential bottlenecks or obstacles during transitions and take corrective actions where necessary
• Ensure all documentation and transition procedures are completed and reviewed for audit and compliance purposes
• Post-Transition Support: Oversee post-transition stabilization, ensuring that all services are functioning as expected and that any issues are resolved quickly
• Monitor performance and ensure a smooth knowledge transfer to operational teams
• Organize post-implementation reviews and document lessons learned to improve future transition processes
• Change Management: Lead change management efforts related to the transition, ensuring that teams are informed, trained, and equipped to handle new processes or technologies
• Develop and implement training programs, support structures, and documentation to help employees and teams adjust to new systems and processes
• Ensure compliance with organizational policies, change control processes, and external regulations

• Proven experience in transition management, including planning, execution, and post-transition stabilization
• Strong knowledge of ITIL or service management frameworks for transitioning services from development to operational environments
• Experience managing transitions in complex environments, such as large-scale IT infrastructure, cloud migration, or outsourcing initiatives
• Project management skills, including experience managing timelines, budgets, and resources in large-scale projects
• Excellent understanding of risk management and ability to mitigate risks during transitions
• Strong interpersonal and communication skills, with the ability to work with both technical and non-technical teams
• Proficiency in change management practices, helping teams adapt to new processes, technologies, or organizational structures
• Preferred Skills: ITIL certification (Foundation or higher)
• Project management certifications such as PMP, PRINCE2, or equivalent
• Experience with outsourcing, cloud migrations, or large-scale organizational transformations
• Familiarity with tools and technologies used for operational transitions, such as monitoring systems, ticketing systems, and support tools

• Bachelors degree in information technology, Business Management, or a related field
• 10+ experience in transition management or similar roles involving project management and change management
• Demonstrated experience in handling transitions across multi-functional and geographically dispersed teams

Additional Competencies:

Strong leadership and decision-making abilities.

Excellent problem-solving and analytical skills. Ability to work under pressure and handle multiple transitions simultaneously.

A strong eye for detail and the ability to work in a fast-paced, dynamic environment.