Infra Project Manager

Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis.

Lead 100 + technical members spread across geographies.

Understand the technology and enterprise infrastructure in- DC, security, EUC, Workplace, DBs, Cloud, process team etc.

Should be able to lead and drive the technical team. Should be able have face to face session, meetings with customer.

Work as single point of contact for customer and front-end delivery as Hexaware face

Manage cost, and focus on improving revenue and Gross margin.

Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management. Proficient in collaborating between business partners, customers, end-users, application migration, and technical team members to develop and implement high quality IT projects.

Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.

Provides leadership to project staff including project engineers, vendors and partners.

Worked on Cost Optimization Program and managing right resource allocation of the project

Do trend analysis for Incident, problem and change management.

Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.

Ensure Incident, Service Request, Problem change are implemented as per SLA and are met and exceeded.

Good knowledge on ITIL and Agile methodology.

Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.

Mentor and motivate the team for performing as per contract. If need be providing, required training to team.

Be a part of Priority 1 Incident.

Attend CAB meeting whenever required.

Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities

Coordinates training requirements of team.

Leads and provide guidance on the internal and external Audit.