Infra Project Manager

• Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis.
• Lead 100 + technical members spread across geographies.
• Understand the technology and enterprise infrastructure in- DC, security, EUC, Workplace, DBs, Cloud, process team etc.
• Should be able to lead and drive the technical team. Should be able have face to face session, meetings with customer.
• Work as single point of contact for customer and front-end delivery as Hexaware face
• Manage cost, and focus on improving revenue and Gross margin.

Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management. Proficient in collaborating between business partners, customers, end-users, application migration, and technical team members to develop and implement high quality IT projects.

• Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.
• Provides leadership to project staff including project engineers, vendors and partners.
• Worked on Cost Optimization Program and managing right resource allocation of the project
• Do trend analysis for Incident, problem and change management.
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.
• Ensure Incident, Service Request, Problem change are implemented as per SLA and are met and exceeded.
• Good knowledge on ITIL and Agile methodology.
• Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.
• Mentor and motivate the team for performing as per contract. If need be providing, required training to team.
• Be a part of Priority 1 Incident.
• Attend CAB meeting whenever required.
• Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
• Coordinates training requirements of team.
• Leads and provide guidance on the internal and external Audit.
• Excellent Oral and written communication.