Information Technology Service Management Consultant

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title:

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Experience:

Job Type:

Notice Period:

Overall Work Experience of to 5 to 8Years

Overall 8 years of experience in IT and 5 years of experience in- ServiceNow Development

Roles Responsibilities:

A strong experience in ServiceNow development of all modules of ITSM & ITOM Developer with experience on customization, scripting and define workflows in ServiceNow

With 5 Years of hands-on experience ServiceNow development implementation projects and enhancements

Expertise in designing developing customizing administering IT Service Management ITSM processes handling incidents problems changes and service requests

Designed End to end Integrations for the customer needs and giving demo to the customer

Engage in support activities to ensure the smooth operation of the ServiceNow environment

ITOM Discovery experience in multiple projects

CMDB Core concepts and hands on experience

Possess strong integration skills for seamless connectivity of ServiceNow with other systems

Deep functional and technical knowledge of the ITSM Agile Service Now platform

Experience in Virtual Agent is recommended

Experience in ServiceNow Upgrade is an added advantage

Work with a team to design develop implement and maintain high quality technical solutions

Strong technical and analytical skills to generate innovative ideas to resolve application problems

Fast learner and a good team member having an analytical bent of mind and positive attitude

Possess creative thinking and good written and verbal professional communication skills

Certifications

ServiceNow Administration certification

ServiceNow CIS ITSM ITOM certifications recommended

Qualifications:

• Bachelors degree in engineering and related field.

Seniority Level

• Mid-Senior level

Industry

• IT Services and IT Consulting

Employment Type

• Contract

Job Functions

• Business Development
• Consulting