Information Technology Service Management Consultant

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

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Experience:

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Mandatory Skills :

• Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs.
• Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices.
• Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements.
• Solution Implementation Collaborating with technical teams to design and implement.
• ServiceNow solutions ensuring alignment with business needs.
• Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations.
• Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform.

Required skills:

• 6 years of experience in implementing ServiceNow solutions.
• Experience in Design configure and customize ServiceNow SLO module.
• Must have experience in implementing the modules below
• oSupplier Lifecycle Operations SLO.
• Extensive experience across the ServiceNow core platform security performance and compliance.
• Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding.
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications.
• Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions.
• Perform system testing troubleshooting and issue resolution during the implementation phase.
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow.
• Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule.
• Document processes configurations and solutions to create comprehensive user guides and training materials.
• Excellent communication and interpersonal skills.

Preferred:

Implementation Experience in Supplier Lifecycle Operations module

Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus

Exceptional leadership problemsolving criticalthinking and communication skills

Seniority Level

• Mid-Senior level

Industry

• IT Services and IT Consulting

Employment Type

• Contract

Job Functions

• Business Development
• Consulting