Information Technology Service Management Consultant

Job Description: As a ServiceNow functional consultant at our renowned organization, you will play a crucial role in assisting our clients to implement and enhance their ServiceNow environment. Your responsibilities will include offering both technical and functional guidance to clients, as well as collaborating closely with them to comprehend their specific business requirements. Your primary responsibilities will involve designing and optimizing solutions for the Configuration Management Database (CMDB), ensuring alignment with the ServiceNow Common Service Data Model (CSDM), and providing support for IT Service Management (ITSM) and IT Operations Management (ITOM) functions. Additionally, you will be tasked with delivering technical and functional guidance, proposing solutions to enhance operational efficiency, and ensuring that clients derive maximum value from their ServiceNow investments. To excel in this role, you should possess extensive experience with various ServiceNow modules such as ITSM, ITOM, and CSM. Moreover, a solid understanding of IT Infrastructure domains and related technologies is essential. Proficiency in technical skills, particularly in JavaScript and ServiceNow scripting, is a key requirement. Your experience in configuring and customizing ServiceNow workflows, applications, and integrations will be highly valued. Exceptional problem-solving abilities, coupled with strong communication skills, are vital for success in this position. Lastly, your capability to work autonomously with minimal supervision will be an asset in ensuring the efficient execution of your responsibilities.,