Information Technology Service Management Consultant

Role Overview: As a ServiceNow functional consultant at Birlasoft, you will play a crucial role in helping clients implement and optimize their ServiceNow environment. Your expertise will be instrumental in providing technical and functional guidance to clients and ensuring that their business needs are met effectively. Key Responsibilities: - Design and optimize solutions for Configuration Management Database (CMDB) - Ensure that the CMDB aligns with the ServiceNow Common Service Data Model (CSDM) - Support IT Service Management (ITSM) and IT Operations Management (ITOM) functions - Provide technical and functional guidance to clients - Deliver solutions to improve operational efficiency - Ensure that clients maximize their ServiceNow investment Qualifications Required: - Must have at least 10 years of experience in the field - Experience with ServiceNow modules such as ITSM, ITOM, and CSM - Knowledge of IT Infrastructure domains and supporting technologies - Strong technical skills, including proficiency in JavaScript and ServiceNow scripting - Experience in configuring and customizing ServiceNow workflows, applications, and integrations - Excellent problem-solving and troubleshooting skills - Strong communication skills - Ability to work independently with minimal supervision (Note: No additional details of the company were mentioned in the job description.),