Information Technology Infrastructure Engineer

L2 Infrastructure Engineer (Night Shift) Location: Hyderabad, India (100% Onsite), Night Shift Support) Experience Required: 5–7 Years Shift Timings (Mandatory): • Must be flexible to work permanent night shiftsand week-end/public holiday, with possible shift windows: • 4:00 PM – 12:00 AM IST |10:00 PM – 6:00 AM IST |4:00 AM – 12:00 PM IST (Shift schedules are subject to change based on business requirements.) Job Summary: We are seeking a highly experienced and technically strong L2 Infrastructure Engineer to join our global IT operations team. The ideal candidate should have 5–7 years of hands-on experience in network infrastructure management, including firewalls, switches, cloud infrastructure, monitoring, and security tools. A deep understanding of infrastructure troubleshooting, coupled with a customer-focused attitude and fluent English communication, is essential for success in this role. Key Responsibilities: • Provide Level 2 infrastructure support with a focus on: • Network devices: Firewalls (Palo Alto, Cisco, Sophos, SonicWall), Switches/WiFi (Cisco, HP, TP-Link, Unify/Ubiquiti, D-Link, Aruba) • VPN and remote access solutions,Active Directory servers and Azure Entra • Monitoring and SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyze. Monitor and resolve system alerts and issues within SLA using Zabbix, Sentinel, SIEM, etc. • Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments. • Use TeamViewer, Jira, and other collaboration tools for remote support and issue tracking. • Perform detailed shift handovers, ensuring smooth communication across teams.Generate reports, analyze ticket trends, and identify proactive fixes or escalations. • Participate in project-related tasks, maintenance activities, and process improvements.Maintain detailed documentation and knowledge base updates as needed. • Collaborate with global teams across time zones, ensuring uptime and business continuity. Required Skills & Qualifications: • 5–7 years of hands-on experience in infrastructure engineering or network administration. • In-depth expertise in: • Firewall platforms: Palo Alto, Cisco, Sophos, SonicWall |Switches/WiFi: Cisco, HP, TP-Link, Ubiquiti/Unify, Aruba, D-Link |VPN, Cloud environments, Active Directory, Azure Entra ID • Monitoring & SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyzer • Excellent troubleshooting of network, cloud, and server-side issues • Familiarity with TeamViewer for remote support and Jira for ticket management • Strong documentation, ticketing, and escalation processes • Ability to work independently in a high-pressure, SLA-bound environment • Fluent English communication with a neutral accent is mandatory • Strong interpersonal skills and the ability to interact professionally with global stakeholders Preferred Qualifications: • Certifications such as CCNA/CCNP, Microsoft/Azure, Firewall vendor certs, or ITIL Foundation • Experience with hybrid infrastructure models and cloud-native tools • Exposure to automation or scripting (PowerShell, Bash, etc.) is a plus