Information Technology Engineer

About the Role

This role is responsible for managing the IT infrastructure, ensuring its reliability and security, and supporting the organization's manufacturing operations. To design, implement, maintain, and support the IT infrastructure of the organization, ensuring high availability, performance, and security of systems critical to manufacturing operations. This role focuses on servers, endpoints, storage systems, virtualization platforms, backups, patch management, IT security (non-network), and related tools.

Responsibilities

Infrastructure Management

• Install, configure, and maintain servers, storage, endpoints, VC, and other devices.
• Manage and maintain Windows/Linux servers, Active Directory, DNS, DHCP, File Server and group policies.
• Implement and maintain backup solutions and disaster recovery practices.
• Perform routine maintenance, patching, and system upgrades.
• Managing Azure Admin portal for the organization.
• Reviewing cloud logs & alerts.
• Handle endpoint management including desktops, laptops, printers, and mobile device management (MDM), Biometric machines, UPS.
• Manage endpoint security tools (e.g., antivirus, device encryption, application control).
• Coordinate with vendors for hardware/software support and warranty cases.
• Support and manage IT asset lifecycle and documentation.
• Assist in IT audits and compliance efforts (e.g., ISO, internal controls).
• Monitor and maintain IT infrastructure components (storage, servers, UPS, etc.).
• Monitor system performance and ensure up time of critical infrastructure.

Network & Security

• Knowledge of VLANs, VPNs, and firewall rules.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with cybersecurity policies and standards.

Server & Storage Administration

• Manage physical and virtual servers (Windows/Linux).
• Administer storage solutions (NAS/SAN) and backup systems.
• Monitor and maintain disaster recovery and business continuity plans.

Support & Troubleshooting

• Provide Level 2 support for infrastructure-related issues.
• Should have basic troubleshooting skills for SAP ERP.
• Coordinate with vendors for hardware/software support.
• Document incidents, resolutions, and system changes.

Project Implementation

• Participate in infrastructure upgrade and expansion projects.
• Assist in deploying new technologies (cloud, automation, IoT).
• Collaborate with cross-functional teams for IT-enabled initiatives.

Compliance & Documentation

• Maintain accurate documentation of system diagrams, configurations, and procedures.
• Ensure compliance with ISO, ITIL, and other relevant standards

Qualifications

• Diploma Engineering / BCA in Computer Science, IT, or related field.
• Certifications like MCSA, ITIL, Windows Server, CompTIA Server+, Azure or equivalent preferred.
• 6–7 years of experience in IT infrastructure roles.

Required Skills

• Strong knowledge of Windows Server OS, Active Directory, and Group Policies.
• Knowledge of cybersecurity practices and endpoint protection.
• Experience with virtualization platforms (Hyper-V / VMware).
• Familiarity with cloud platforms (Azure & AWS).
• Good analytical and problem-solving skills.
• Ability to work under pressure and in a manufacturing environment.