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Description
Position Summary... What you'll do... Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices Continuous Improvement Requires knowledge of Processautomation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools To identify the main processes and timely updates of knowledge articles within an assigned work area States the major roles involved in business process management Applies the concept of continuous improvement to identify opportunities for greater efficiency Data Management Requires knowledge of Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation To support data management solutions and revises data rules under the guidance of others Documents changes and revisions to data sources and data hierarchies under the guidance of others Queries reports and analyzes data Supports new data sources and metadata integration for example extracting reports from Workday Operational Excellence Requires knowledge of Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards To identify the primary operational functions of an assigned organization Lists common tasks and activities performed by operations functions and subfunctions Understands where to locate and how to interpret and categorize ticketscases and read standard operation procedure information Describes the interdependence of crossfunctional teams and operating functions Locates information regarding fundamental practices and policies PO Management Requires knowledge of Contract types and terminology including different components of purchase orders Invoice management Regulatory environments including external laws Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions To summarize how purchase order documentation differs from other types of documentation Identifies tools commonly used to document purchase orders Distinguish purchase orders from other types of business processes Attend training in purchase order documentation techniques Service Excellence Requires knowledge of Relevant knowledge articles Service process and procedures Stakeholder Management To coordinate and manage service issues Demonstrates quality service delivery for all stakeholder requests and expectations while focusing on enhancing service experience Understands key metrics and scorecards for example schedules quality related to the efficient delivery and closure of cases Demonstrates an understanding of the underlying concepts and values of a service organization Participates and facilitates discussions on Key Responsibility Areas KRAs and productivity measuresservice levels for the team Generates potential innovative improvement ideas within an assigned area of responsibility to transform stakeholder experience and improve productivity measures Understanding Business Context Requires knowledge of Industry and environmental factors Common business vernacular Business practices across two or more domains for example Product Finance Marketing Sales Technology Business Systems Human Resources and indepth knowledge of related practices To own the delivery of project activity and tasks assigned by others Assists with on the preparation of process updates and changes Solves simple business issues Demonstrates a functional knowledge of the business unitorganization being supported About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people. Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in customer service, project management, business, finance, technology, or related area. Option 2: 1 year's experience in customer service, project management, business, finance, technology or related area. Option 3: Associate's degree in customer service, project management, business, finance, technology, or related area and 1 year's experience in customer service, project management, business, finance, technology, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Primary Location... Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-2165520 Show more Show less
