Inbound Manager

Company Description

Vrinsoft Technology Pvt. Ltd. is the leading mobile app development company in India, dedicated to client success for over 15 years. We specialize in AI/ML, Digital Transformation, Flutter, React, and Custom Apps, and have been recognized on platforms such as Clutch 2025. Our team of 200+ professionals delivers reliable solutions to clients across the USA, UK, Canada, Australia, Germany, UAE, and other key regions. We have developed over 2,000 apps for various industries, including retail, healthcare, fintech, and logistics. Our focus is on delivering a seamless app development experience for all clients.

Role Description

This is a full-time, on-site role for an Inbound Manager located in Ahmedabad. The Inbound Manager will be responsible for overseeing day-to-day inbound operations, managing customer service processes, analyzing data to improve customer satisfaction, and leading sales strategies. This role involves effective communication with internal teams and clients to ensure operational efficiency and client satisfaction.

Experience: 7+ Years

Must have experience in IT Offshore sales and marketing.

Strong communication skills and IT fluency.

Multi-tasking

Must be a good team player

Must have proven experience of Managing the Business Development Team. This will include evaluating their ability to collaborate and communicate effectively with upper management. We will also confirm the reporting structure, understanding to whom they will be reporting.

Must have experience in defining the team targets and they must have proven experience of achieving the targets as well

Must have proven experience of actively participating in the design of sales strategies and forecasting.

Must have proven experience of Managing a total team management experience of over 10 team members.

Flexible in time manage international leads

Excellent organizational skills.

Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Proficient in software like Word, Excel, Outlook, and PowerPoint.

Providing management with reports and feedback

A strategy focused on Business Development activities

Build long-term relationships with new customers

Focus on repeat business while attracting new clients

Training personnel and helping team members develop their skills.

Target driven profile, must achieve personal and team targets

Qualifications

• Strong Analytical Skills for assessing and improving operational processes
• Excellent Communication skills for engaging with clients and internal teams
• Customer Service skills to manage and resolve client issues effectively
• Operations Management skills to oversee and streamline inbound processes
• Sales skills to develop and implement inbound sales strategies
• Proven track record in inbound management or a related field
• Ability to work on-site in Ahmedabad
• Leadership and team management experience is a plus
• Bachelor’s degree in Business Administration, Management, or a related field