Import Customer Service-Professional

DC Consultants

0 - 6 years

4 - 6 Lacs

mumbai

Posted:15 hours ago| Platform:

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Skills Required

major incident management dynatrace problem management change management rca technical support servicenow incident management appdynamics incident resolution service delivery itil v3 splunk communication skills jira itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling shipments Air / Sea (LCL, FCL, AIR)

Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details
Resolving the issues & query of customers regarding daily routing orders.
Execute order request calls / email
Email suppliers, carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues
Responsible for answering and routing phone calls, handling enquires
Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

Qualifications

Experience Required: 2-5 Years
Sectors: Air / Sea
Background: Logistics Only
Male Female Preference: Any
Location: Fort, Mumbai.

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