Implementation Specialist

Requisition Number: All File Exchange Requisitions

What does a successful Specialist, Technical Professional Services (Implementation Analyst) do?

As an Implementation Analyst, you will be responsible for onboarding and rolling out of new and existing clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. You must have the ability to listen and understand the client’s business challenges and opportunities.

Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.

What you will do

• You will perform implementations for Fiserv’s clients via telephone, e-mail, and web-based contact channels.
• Deliver professional and timely client/internal communications regarding current implementation/support cases.
• You will thoroughly track, organize, and document all product and support related activities.
• You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Handle mission critical projects during and after implementation.
• Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
• Discuss technical issues with business analysts and developers.
• Recreate problem locally and identify underlying defects.
• Perform technical evaluation of the defects.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

What you will need to have

• Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields
• 8-10 years proven experience with client implementations / services, dealing with internal and external clients.
• Good knowledge of File transmission protocols – SFTP, FTPS, HTTPS.
• Understanding how files are transferred securely.
• SQL knowledge
• Good troubleshooting skills & communication skills

What would be great to have

• Financial industry experience
• Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
• Analytical skills to assess client business need, identify solutions, and manage requirements.
• Work on multiple projects in parallel.
• Excellent communication skills including written and verbal.
• Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail.
• Knowledge of business methods and practices in the financial services industry is highly desirable.
• Ability to work independently and collaboratively.
• Creative problem-solving skills
• Strong analytical and troubleshooting abilities.
• Ability to exercise appropriate judgment/decision making skills to ensure client success.
• Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.
• Work with internal teams on process improvements.
• Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
• Incumbent may coach, cross-train, strain, assist, and in general help others as assigned.

Working Hours (IST):

• 16:00-01:00 Max up to : 17:30-02:30
• Monday through Friday (Work from Office)