Implementation Specialist

Designation: Implementation Associate

Client: Isolved

Employment type: Full-Time

Summary/Objective:

The Implementation Associate will be responsible for assisting our customers with the design and activation of their isolved Cloudservice solution.

As functional experts, they will help lead the customer in building, testing, and implementing their HCM platform software and associated business processes.

Core Job Duties:

• Lead customers through activating various isolved software applications, ensuring their payroll, time, and HR business processes are set up effectively.
• Prepare customers for post-activation self-sufficiency by delivering isolved system training as part of the activation process.

• Plan and review key project timelines with customers to ensure deliverables and go-lives are achieved.

• Escalate potential issues early to resolve without affecting activation timeline goals.
• Contribute to the evolution and improvement of the isolved solution activation process and how we can more efficiently meet the needs of the customer.

• Proactively seek opportunities to broaden and deepen their knowledge base and proficiencies, share acquired skills with team members and encourage internal staff development.

Minimum Qualifications:

• Functional Business Process experience in Payroll (minimum 2 years) • Customer-focused, leveraging exceptional support and communication skills

• Software implementation experience
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Excellent English written and verbal skills
• Passion for customer satisfaction

Education and Experience:

• Four-year degree or equivalent education and business experience.

About isolved

isolved is an employee experience leader, providing intuitive, peoplefirst HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management, and engagement management functions. No matter the industry, we help highgrowth organizations employ, enable, and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. isolved is a progressive and openminded meritocracy. If you are smart and good at what you do, come as you are.

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.