Implementation Engineer

Job Title: Technical Implementation Engineer

Location: Mysore, India

Experience Level: Mid-Level (7+ years in Implementation and Support)

Employment Type: Full-Time

About the Client

Our client is a leading health-tech SaaS organization driving innovation in healthcare interoperability and software solutions. Since 2020, the company has been instrumental in modernizing systems that improve healthcare value for millions of Americans. Today, the team continues to expand across multiple industries, delivering impactful and modern technology-driven solutions.

About the Role

The Technical Implementation Engineer will be responsible for end-to-end implementation, configuration, and technical support of client solutions. This position involves close collaboration with client teams, internal engineers, and third-party vendors to ensure seamless deployment and integration of systems.

The ideal candidate will have strong hands-on experience with API integrations and the ability to work in one or more of the following tech stacks: Java, .NET, or React JS.

Key Responsibilities

Implementation & Deployment

• Lead end-to-end product implementation, configuration, and environment setup.
• Integrate APIs with client systems, including EHRs, data platforms, and third-party tools.
• Provide expertise on API usage, data exchange formats, authentication, and secure integration.
• Collaborate with engineering and product teams to ensure smooth deployments in cloud or on-premise environments.

Client Support & Troubleshooting

• Serve as Tier 2 technical support for client-facing implementation and post-deployment issues.
• Troubleshoot API and data integration challenges, system errors, and connectivity problems.
• Escalate complex technical issues and collaborate with product and engineering teams for resolution.
• Maintain detailed documentation of solutions, FAQs, and troubleshooting steps.

Collaboration & Communication

• Coordinate with project managers to track implementation progress and manage risks.
• Contribute to API documentation, integration guides, and onboarding materials.
• Conduct technical training and enablement sessions for client teams.
• Gather client feedback to support continuous product improvement.

Qualifications

• 5+ years of experience in a technical client-facing role (implementation engineer, integration specialist, or technical consultant).
• Strong hands-on experience in API integration and implementation using RESTful APIs, JSON, and authentication protocols (OAuth 2.0, OpenID Connect).
• Working knowledge of Java, .NET, or React JS.
• Solid understanding of integration workflows, data pipelines, or middleware tools.
• Proficiency in Unix/Linux environments (bash, curl) for configuration and scripting.
• Knowledge of network security, SSL, firewalls, and identity management.
• Excellent communication, problem-solving, and client relationship skills.

Preferred (Nice-to-Have)

• Experience supporting healthcare clients, payers, or providers.
• Familiarity with HL7 FHIR®, CMS Interoperability and Patient Access rule, or prior authorization APIs.
• Exposure to cloud platforms (AWS, Azure, or GCP) or containerized deployments (Docker, Kubernetes).
• Understanding of compliance frameworks (HIPAA, SOC2).

Work Schedule

• India business hours with at least 4 hours overlap with U.S. EST time zone.
• Hybrid or in-office work setup depending on location and company policy.

What We Offer

• Competitive salary and comprehensive benefits.
• Opportunities for professional growth and leadership development.
• A collaborative, innovation-driven work culture.
• Flexibility and focus on work-life balance.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field