Implementation Consultant

About the Role:

Key Responsibilities: |

• Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.

•  Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.

•  Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.

•  Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.

• Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.

• Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.

•  Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.

• Provide effective post-go-live support to ensure client satisfaction and solution adoption.

• Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.

• Coordinate with the product team to align on client requirements and enhancements during and after implementation

• Adhere to project timelines and schedules while ensuring all deliverables meet defined standards

• Perform data mapping and validation activities to support system configuration and data migration.

• Conduct prototype development for client-specific use case scenarios.

•  Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.

• Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience:

•  Minimum 4 years of experience in ERP implementation, project consulting, or client servicing roles
• Experience in the education technology domain or enterprise software is highly desirable.

Skills :

•  Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
•  Familiarity with MySQL or similar relational databases is a plus.
•  Excellent communication, presentation, and stakeholder management skills.
•  Strong analytical thinking and problem-solving abilities.
•  Proficient in MS Excel and project documentation tools. 

What We Offer?

 At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive

•  Learning & Growth: We support your professional development at every step
•  Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons & work on international assignments.
•  Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
•  5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open Door Policy: Your ideas and feedback are always welcomed.
•  Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!