Human Resources Specialist - IT Services

Experience Required:

Employment Type:

Position Overview:

Key Responsibilities:

Talent Acquisition & Recruitment

• Develop and execute recruitment strategies for technical and non-technical positions including software developers, system administrators, project managers, and support staff
• Partner with hiring managers to understand technical requirements and create compelling job descriptions
• Source candidates through various channels including job boards, social media, networking events, and referrals
• Conduct initial screenings and coordinate technical interviews with department heads
• Manage the complete hiring process from job posting to onboarding

Employee Relations & Engagement

• Serve as primary point of contact for employee concerns, grievances, and conflict resolution
• Conduct regular employee engagement surveys and implement improvement initiatives
• Facilitate performance management processes including goal setting, reviews, and development planning
• Support managers in addressing performance issues and developing improvement plans
• Organize team building activities and company-wide events to foster positive workplace culture

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with labor laws and regulations
• Administer benefits programs including health insurance, retirement plans, and professional development allowances
• Process payroll changes, promotions, transfers, and terminations
• Develop and update HR policies and procedures to reflect industry best practices
• Ensure workplace safety compliance and manage workers' compensation claims

Learning & Development

• Identify training needs and coordinate technical certification programs for IT staff
• Manage professional development budgets and approve conference/training requests
• Facilitate onboarding programs for new hires including technical orientation
• Support career development planning and internal mobility opportunities

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 4 years of progressive HR experience, preferably in IT/technology companies
• Strong understanding of employment laws and HR best practices
• Experience with HRIS systems and applicant tracking systems
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong problem-solving and analytical abilities

Preferred Qualifications:

• HR certification (PHR, SHRM-CP, or equivalent)
• Experience recruiting for technical positions (developers, engineers, IT specialists)
• Knowledge of technology industry trends and compensation benchmarks
• Experience with remote work policies and distributed team management
• Familiarity with agile/scrum methodologies and project-based work environments

Technical Skills:

• Proficiency in MS Office Suite and Google Workspace
• Experience with HR software platforms (Workday, BambooHR, or similar)
• Basic understanding of IT terminology and technical roles
• Social media recruiting and professional networking platforms