Human Resource Lead

Position : HR Lead -Operations

Location : Nagpur

Hiring Mode : Contract Retainer

Notice Period : Immediate Joiner -Max 30 days

Educational Background:

• Any  bachelor's degree in Business Administration, Human Resources, or a related field.

• Experience:

• Minimum of 7+ Years in the relevant field 
• Proven experience in HR operations, employee engagement, or program management.
• Hands-on experience with financial systems such as SAP Concur is an advantage.

• Technical & Analytical:

• Strong data analysis capabilities with experience in process improvement, root cause analysis, and project management.
• Ability to compile and analyze key performance metrics related to attrition, employee engagement, and process efficiency.

• Communication & Interpersonal Skills:

• Excellent verbal and written communication skills for cross-functional collaboration with internal teams (e.g., HR, Legal, Marketing) and external academic partners.
• Proven ability to manage multiple stakeholders and maintain clarity across diverse communication channels.

• Organizational:

• Detail-oriented with superior organizational skills and the ability to manage diverse portfolios simultaneously.
• Responsive and proactive in managing both routine tasks and unexpected challenges in a dynamic environment.

KEY RESPONSIBILITIES

EMPLOYEE LIFECYCLE & ENGAGEMENT

• Oversee Performance and Bench Monitoring:

  Ensure comprehensive performance tracking, proactive bench monitoring, consistent counseling, and proper billing compliance for Techbees

• Monitor Weekly Exit Reports:

  Track exit data, and provide guidance on consequences such as degree program suspensions and reimbursement recovery.

• Collaborate on Recovery Processes:

  Work with the FNF team to facilitate the recovery process for exiting employees.

• Address Daily Employee Issues:

  Monitor and address issues including disciplinary actions, PIP measures, bench utilization, abscondence, and project deployment challenges.

• Conduct Engagement & Counseling Initiatives:

  Organize sessions to address grievances, advise on career growth, and reinforce professional behavior.

PROCESS IMPROVEMENT & ANALYTICS

• Perform root cause analysis (RCA) to identify process gaps and implement improvements.
• Develop business requirement documents (BRDs) for key process enhancements such as SA Digitalization, GCS Claims improvements, and bond recovery strategies.
• Update MOUs in collaboration with legal and policy teams, and regularly revise internal policies in line with program norms.
• Track and analyze attrition, diversity, and inclusion metrics, with a focus on reducing attrition from 4% to 2.5%.

COMMUNICATION & STAKEHOLDER MANAGEMENT

• Facilitate communications regarding enrollment dates, Service Agreement updates, and townhall sessions with colleges and partner universities.
• Engage with the Marketing team to maintain landing pages and other program-related communications as per company policy.
• Lead governance calls with external academic partners and internal stakeholders to address process improvements and new program offerings.
• Oversee performance management including review of ratings, value creation, and tracking aspirational learning and career progression.
• Work closely with LOBs to analyze engagement timelines, process feedback, and optimization strategies.

EVENT & CAMPAIGN MANAGEMENT

• Plan and execute graduation ceremonies for Techbees completing their higher education programs.
• Organize upskilling and training sessions on professional behavior, work ethics, and other pertinent competencies.

FINANCIAL CLAIMS & COMPLIANCE

• Approve advance and settlement claims for Techbees via GCS and SAP Concur.
• Validate Service Agreements online through SSD and ensure that all physical documents meet legal requirements 
• Dispatch confirmation emails to Techbees upon successful document checks and instruct on further claim submission.

DOCUMENTATION & PROCESS MANAGEMENT:

• Organize the transfer of hard copy documents for ERD uploads to the HRSC team at the SEZ Noida office.
• Develop and maintain airtight Service Agreement processes and manage the Service Agreement validation lifecycle.

ACADEMIC & PROJECT COORDINATION:

• Coordinate with universities and regional managers for graduation projects, ensuring active manager participation in final semester projects.
• Conduct annual enrollment townhalls with universities and track non-enrolled Techbees, ensuring enrollment in higher education within three months of FTE status.

WHY JOIN US?

Role & responsibilities