HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The Business Analysis team prepares operations analyses, including analysis of competitors, operational effectiveness and capacity utilization. Analyzes, and plans and/or conducts procedures that provide operational and/or technical support to business operations to achieve specific objectives. Maintains an ongoing interface with various organizational and regional groups in areas such as decision analysis, technical needs, planning and execution. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? Excellent communication (written and oral) and interpersonal skills Experience in data extraction, manipulation and reporting or Data Science and Analytics Sound knowledge of MS Excel/G-Sheet Worked on writing codes using VBA/R/Python etc. Sound knowledge of HR Process or Employee Life-Cycle Independent visualization expertise using Tableau/LookerStudio/PowerBI etc. Adaptable and Flexible to manage different activities and stakeholders independently Experienced in working in global shared service environment or managing global stakeholders Willingness to learn new technologies required to perform different jobs Experience in Reporting through SuccessFactors AdHoc Reporting, ORD, Report Stories and/or WFA Experience of any ETL process or systems such as AWS, Azure, GoogleCloud etc. Ability to write or customize SQL scripts
Roles and Responsibilities: •Perform BAU Reporting Activities independently Maintain data confidentiality and privacy Understand customer requests from AdHoc reporting cases, provide accurate data support within timelines. Interact with customers to understand requirements if needed. Provide support to internal leadership on AdHoc basis Independently work with stakeholders by requirement gathering, set realistic expectations and timelines, provide requested support in timely manner maintaining high service level satisfaction Act as a consultant to customers and recommend best solutions to meet their strategic objectives while ensuring no significant workload added to the team’s bucket Act as a solution architect to understand customers problem statement and designing best possible solution/visualization to assist their strategies while keeping check on timelines, setting realistic expectations and efficient ongoing approach Refine existing BAU processes and eliminate process waste to reduce processing time and maintain SOP Mentor junior team members by coaching and performing quality checks Keeping data quality in checks and raising flags in case of inconsistencies Take ownership of learning new tools and technologies required to perform certain activities Look for ways to automate existing process and meet the CI targets for the team Contribute to fulfillment of team’s KPI goals and targets Actively participate in team’s development initiatives