HR Operations Project Manager

Job Purpose:

The HR Operations & Payroll Manager will oversee and manage the HR operational processes and payroll function across multiple shifts and business units within the BPO. This role ensures timely payroll processing, statutory compliance, employee record management, and continuous process improvement to support a high-volume, fast-paced workforce environment.

Key Responsibilities:

Payroll Management

• Manage end-to-end payroll for on-roll employees (including shifts, overtime, variable pay).
• Ensure compliance with statutory and regulatory requirements (PF, ESI, PT, TDS, Gratuity, Shops & Establishments Act, etc.).
• Collaborate with finance and compliance teams for audit, taxation, and reconciliation activities.
• Manage payroll inputs like attendance, leave, overtime, shift differentials, and incentives.
• Maintain and update payroll software and ensure accurate integrations with biometric/attendance systems.

HR Operations

• Own HRIS and employee lifecycle operations: onboarding, confirmation, transfers, exits, and record maintenance.
• Implement and improve HR processes, SOPs, and operational policies tailored to BPO requirements.
• Ensure accurate and timely documentation: appointment letters, letters of intent, F&F settlements, etc.
• Maintain up-to-date and audit-ready employee data and documentation.

Compliance & Statutory

• Stay updated on labor law amendments applicable to the BPO industry and ensure organization-wide compliance.
• Prepare and file statutory returns; manage labor audits and inspections.
• Ensure compliance with internal HR and data security policies (especially in client-sensitive processes like BFSI).

Employee Support & Query Management

• Act as a central point of contact for all payroll and HR ops-related queries from employees.
• Drive resolution of grievances related to payroll, benefits, attendance, and HR systems.
• Collaborate with shift managers and business leaders to address workforce-specific HR needs.

Reporting & Analytics

• Generate monthly reports: payroll summaries, headcount, attrition, compliance dashboards, etc.
• Support business with HR analytics to identify trends in absenteeism, overtime, and attrition.

Key Skills & Competencies:

• Hands-on experience with payroll tools (e.g., HRMS) and biometric systems.
• Strong understanding of BPO work culture, including rotational shifts, night allowances, and high employee turnover.
• In-depth knowledge of Indian labor laws and statutory compliance.
• Strong analytical, organizational, and problem-solving abilities.
• High attention to detail and ability to handle confidential information with integrity.
• Good communication skills and ability to work across departments.

Qualifications & Experience:

• Bachelors degree in HR, Finance, Business Administration, or related field.
• MBA/PGDM in HR preferred.
• 5–10 years of experience in HR operations & payroll; minimum 3 years in a BPO/ITES environment.
• Experience with large employee bases (500–5000+), preferably across multiple locations/shifts.