HR Operations Associate

About the Company:

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role:

• This role manages the end-to-end employee lifecycle for full-time and temporary staff, ensuring compliance with SOPs and delivering a seamless employee experience.
• You’ll support cross-functional projects working with the People Operations and People Success teams, driving execution across key HR initiatives. Focus will be on compliance and audit readiness, managing statutory/internal audits and ensuring accurate, timely documentation.
• You’ll also oversee data management and reporting, responding to stakeholder requests and enabling transparency. Through dashboards and actionable insights, you’ll help shape strategic decisions across planning and people processes.

Responsibilities:

• Oversee the complete employee lifecycle including onboarding, rehiring, leave management, background verification, and exits.
• Ensure compliance with established SOPs and monitor employee lifecycle processes to meet defined SLAs.
• Implement strategies that create positive employee experiences at each stage of the employee journey.
• Program manage key HR projects, overseeing the planning, execution, and delivery to ensure alignment with organizational objectives and successful outcomes.
• Manage HR data requests from internal and external stakeholders, including vendors and auditors.
• Manage internal and statutory audits ensuring accuracy, compliance, and timely completion
• Prepare dashboards and analyze reports to assess process effectiveness of key people processes/ areas and support data-driven decision-making.

Role Requirements:

• Hands-on experience in HR data management, HR operations, HR projects/ program management, HR audits etc.
• Highly organized and structured, with agility to navigate and adapt to ambiguous situations
• Strong analytical and problem-solving skills with attention to detail
• Proven experience in managing end-to-end delivery of HR projects
• Proficient in Google Suite and advanced Excel skills
• Strong interpersonal, collaboration and communication skills