HR Business Partner (HRBP)

Role Objective

Key Responsibilities

• Partner with operations and business leaders to align HR strategy with
  

• Provide HR advisory support on workforce planning, productivity, and
  

• Support change management initiatives in a dynamic ITES/KPO setup
  

• Handle employee grievances, disciplinary actions, and escalations
• Drive employee engagement, retention, and wellness initiatives
• Ensure a positive employee experience across the lifecycle
  

• Manage end-to-end performance management cycles (KRAs, appraisals,
  

• Identify high-potential talent and support career development
  

• Partner with L&D for training and capability-building programs
• HR Operations & Compliance
• Ensure compliance with labor laws, statutory requirements, and
  

• Oversee onboarding, confirmations, transfers, exits, and documentation
• Maintain HR MIS, dashboards, and analytics for leadership reporting
• Cross-Functional Collaboration
• Work closely with Talent Acquisition, Payroll, and HR COEs
• Act as a liaison between employees and management
• Support HR initiatives for UK shift and night-shift workforce
  

Skills & Competencies

• Strong HRBP experience in ITES / KPO / BPM industry
• Hands-on experience managing UK shift / night-shift workforce
• Excellent employee relations and stakeholder management skills
• Good knowledge of labor laws and HR compliance
• Strong communication, problem-solving, and analytical abilities
  

Educational Qualification

• MBA / PGDM in Human Resources or equivalent.